4 New Jobs at NMB Bank Plc November 2024 - Various Posts

NMB Bank Plc

Jobs in Tanzania 2024: New Job Vacancies at NMB Bank Plc 2024

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NMB Bank Plc Jobs 2024

VACANCIES ANNOUNCEMENT

4 New Jobs at NMB Bank Plc November 2024 - Various Posts

HR Business Partner (1 Position(s))
Job Location : Southern Zone, Southern
Job Purpose:
To align business objectives with employees and management in designated business units. The position serves as a consultant to management on HR related issues.

Main Responsibilities:

• Maintain an effective level of business literacy about the zone's financial position, midterm plans, its culture and competition
• Partner with business to develop workforce planning and strategies
• Provide guidance to business leaders in interpretation and execution of people agenda
• Identification and Monitoring of talents and management of succession planning
• Formulate partnership across HR functions to deliver value added services to management and employees that reflects the business objectives of the organization
• Provides day-to-day performance guidance to Line Management (e.g. coaching, counselling, career development, disciplinary actions etc.)
• Work closely with zonal management and employees to improve work relationships, build morale, increase productivity and retention
• Monitor quality and compliance on the performance management process as well as ensuring performance culture is instilled among employees.
• Support Line managers in identifying Training needs for respective business units and ensure implementation of training framework.
• Initiating and proactively advising HR policy changes basing on business needs
• Be a change lead, through advising and challenging stakeholders with respect to organizational changes and ensure they have the right methodologies and tools
• Ensure HR processes within the operating model function effectively as well as making sure HR services are up to date and aligned with the wishes of the business.
• Provide HR policy guidance, interpretation and monitor its compliance
• Handle staff grievances and initiate disciplinary procedures where necessary.

Knowledge and Skills:

• Business acumen
• HR expertise (Knowledge in multiple HR disciplines)
• Change management skills.
• Relationship management
• Analytical skills
• Excellent communication skills in both English and Swahili
• Computer skills - proficient in outlook, word, excel and power point
• Leadership and people management skills (Coaching, mentorship)

Qualifications and Experience:

• Bachelor's Degree or equivalent in Human Resources, Social Science or any other related field.
• Master's degree /HR Certification is an added advantage
• Minimum of 4 - 5 Years' experience in Human resources including HR Business Partnering.
• 2 years' experience in banking or financial institutions is preferred.

Job closing date : 14-Nov-2024

Human Resources Planning Manager (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Work closely with the Chief; Human Resource (HR) to plan, execute and review the HR strategy and provide day-to-day support to enable him/her to focus on key strategic issues and decisions.

Main Responsibilities:

• HR Planning, Coordination and Support
• Support Chief; HR with the formulation and articulation of a HR strategy, and closely follow up implementation of it with respective HR Heads of Departments.
• Work closely with HR Heads of Department in planning, directing, and coordinating all functions of Human Resource Management.
• Compile and present to the Chief HR, presentations, reports and papers as required for various forums as they arise, on a routine basis (e.g. Board papers and monthly EXCO reports) as well as ad-hoc.
• Periodically track performance against plans, and propose measures to address risks and challenges, through working with the HR Heads of Departments and Strategy team.
• Work with HR Heads of Departments and Finance Department to complete yearly HR budget request and justifications both HR OPEX & CAPEX Budget for financial year, do monthly and quarterly budget review and ensure HR team remains within approved budget.
• Work together with the Chief; HR, HR Heads of Departments and Marketing and Corporate Communications department in terms of internal staff communication processes.
• Identify problems and opportunities within HR and ultimately provide solutions to Chief HR that will help achieve HR goals.
• Perform professional analysis work related to budgeting control, forecasting, accounting, and relationship management.
• Maintain effective working relationships with other members of the Department as well as Executive Assistants.
• Administrative work related
• Provide high-level administrative support to Chief; HR, including preparing reports and handling all HR correspondences, together with HR Heads of departments.
• Assist the Chief; HR, with scheduling appointments and maintaining his/her annual calendar; facilitate and act as the meetings secretary of departmental top management meetings.
• Support HR Heads of Department in coordinating pipeline and workflow.
• Exercise discretion with filing of documents, topics/subjects pertaining to all incoming and outgoing information for Chief; HR.
• Identify priorities and important issues in connection with the day-to-day HR needs.
• Assist the Chief; HR in coordination of projects, highlighting areas of improvement within the business units.
• Maintain and follow-up on any communication or delegated action.

Knowledge and Skills:

• Understanding of key performance levers of HR.
• HR expertise (multiple knowledge in HR disciplines)
• Business acumen with a general business and financial understanding and the ability to apply to human capital implications.
• Excellent stakeholder management skills
• Strong technology, analytical and communication skills.
• Proven analytical background with an ability to read, analyze, and interpret complex instructions, legal rules, regulations, and policies.
• Ability to apply common sense to carry out detailed and complex written or oral instructions.
• Ability to establish and maintain effective working relationships.
• Advanced Excel skills
• Performance for success, coaching, contributing to team success, decision-making, formal presentation, planning & organizing, work standards

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Qualifications and Experience:

• Bachelor's Degree in Human Resources Management, Administration or any other related field.
• Minimum of five (5) years of progressively responsible experience in Human Resource management or administration
• Experience in forecasting, budgeting and financial analysis will be an added advantage.

Specialist; Talent Development & Engagement (Fixed term – 2 years) (1 Position(s))
Job Location : Head Office, COE
Job Purpose:
To develop and implement strategies to improve employee/talent satisfaction and experience, retention, and overall workplace culture.
Working closely with HR leaders and Marketing, Communication and Corporate Affairs department, identify areas for improvement and develop initiatives that promote a positive NMB culture and provide exceptional experience to internal and external talents

Main Responsibilities:

• Develop strategies in increasing awareness of NMB's job opportunities, brand and mission, to both internal and external talents.
• Develop new and existing relationships with academic institutions to encourage talent sourcing.
• Collaborate with the Marketing Team in delivering high energy and engaging virtual/in-person pitches showcasing NMB Employer Brand.
• Engaging in/ hosting employability activities and events (employer panels, careers fairs,
• workshops)
• Collaborate with the Marketing Team to maximize the reach of talent sourcing campaigns.
• Conduct surveys, analyze data, and create action plans to address talent engagement concerns.
• Monitor and report on the effectiveness of talent development and engagement initiatives.
• Provide support and resources to talents to enhance their work experience.
• Support Senior Specialists in creating and manage talent development programs.
• Consult with the Talent Acquisition community unit to ensure that the talent experience from sourcing to placement reflects the NMB employer brand.
• Demonstrate service excellence and positive interpersonal relations in dealing with internal and external talents to maximize productivity and positive relations and experience.
• Stay up-to-date with industry trends and best practices in talents development and engagement.

Knowledge and Skills:

• A deep understanding of talents needs and the ability to create programs that foster a positive and engaging work environment.
• Knowledge of HR policies and procedures.
• A passion for enhancing the talent engagement and experience.
• Strong stakeholder management and engagement skills.
• Self-motivated and driven to work towards targets
• Good listening and communications, including strong public speaking and presentation skills.
• Project management and planning skills.
• Analytical mindset and critical thinking.
• Team player and able to collaborate with larger cross functional and diverse background groups

Qualifications and Experience:

• Bachelor's degree in Human Resources, Business Administration, Political Science or a related field.
• 3-5 years of experience in employee engagement, business development or a similar role.
• First-hand experience of building relationships, engagement and networking.
• 2 - 4 years banking experience will be added advantage.

Team Leader Contact Centre (Fixed term – 3 years) (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Contribute to the growth of the bank by supporting ways to provide the world-best service, implementing strategic initiatives and effective resource management of the Contact Centre through leading, coaching, and mentoring the Contact Centre team, administration, and maintaining Head Office receptions (Head Office ground floor and all floor receptions).

Main Responsibilities:

• Ensure Contact center Agents are meeting or exceeding performance expectations and support staff to deliver exceptional and professional service.
• Delivery of Contact Center services and ensuring that quality assurance, compliance, regulatory, and legal obligations are met across all interactions
• Embed a performance culture, framework and review processes to achieve All set KPI's.
• Drive an excellent customer experience through improving first contact resolution and satisfaction while driving a significant reduction in complaints and repeat calls.
• Accountable for the mitigation of the Contact Center unit risk profile as well as implementing sound governance and compliance processes
• Ensure staff adherence to set targets and appropriate call handling
• Ensure Receptionists deliver a consistently exceptional customer experience, identify opportunities to introduce products and services relevant to customers' expectations and needs

Knowledge and Skills:

• Knowledge on managing customer's complaints.
• Contact center monitoring tool and techniques
• Committed to achieve excellent.
• Excellent coaching skills.
• Excellent prioritization skills.
• Customer-oriented attitude.
• Problem-solving and resolution skills.
• Very good Computer skills (Word, Excel, Database management).
• Strong Interpersonal skills - written and oral.
• Ability to work in a fast-paced environment.
• Ability to manage a modern, technology-oriented product and provide customers with the knowledge required on applications.
• Good teamwork skills, as this position requires working closely with other team members to ensure that the daily workload is completed.

Qualifications and Experience:

• Bachelor's degree in Business Administration/ Computer Science or equivalent qualifications from a recognized higher learning institution.
• Insurance certificate is mandatory
• Strong Background in a contact center in the telecommunication or financial industry and ready to work in shifts (morning, late and night). This is essential
• Experience with call center technologies, i.e. workforce management, quality monitoring, social media listening, social media Management. Inbound/ outbound call management.
• Experience with call center operations
• Experience in managing social media channels.
• Strong background on forecasting, planing, scheduling and monitoring.
• 3 years' experience working in a Financial/Banking industry or Telecommunication industry.
• Proven sales, cross-selling, and up-selling experience

Job closing date : 13-Nov-2024  

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Go to our Homepage To Get Relevant Information.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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