 |
| Zanzibar Pearl |
Jobs in Tanzania 2024: New Job Vacancies at Zanzibar Pearl 2024
💥UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!💥
Zanzibar Pearl Jobs 2024Overview
2 New Jobs at Zanzibar Pearl Hotel Tanzania October 2024 - Various Posts
Operation Manager
2 New Jobs at Zanzibar Pearl Hotel Tanzania October 2024 - Various Posts
Operation ManagerOperation Manager at Zanzibar Pearl Hotel Tanzania October 2024
JOB TITLE: Operation ManagerPOSITION SUMMARY:
The Operation, guest relation / Assistant Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions. Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.
Analysing customer feedback and providing strategic direction to continuously improve overall rating. Responding to guests needs and anticipating their unstated ones. implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
DUTIES AND RESPONSIBILITIES:
Operation role:
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Schedule and conduct weekly / Daily meeting with employees
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Liaise between managers, customers, and employees.
- Provide direction to staff
- Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
- Support ongoing learning and development of team members.
- Help create and foster a respectful and inclusive team environment.
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations.
- Promptly address guests’ requests.
- Actively listen to and resolve complaints.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Appraise team’s performance and produce regular reports.
- Liaise with Housekeepersand Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots.
- Establish friendly relationships with regular hotel clients Any other duties assigned.
- NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
- Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
SKILLS REQUIRED:
- Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance.
- Ability to work flexible hours.
- Strong sense of responsibility and a professional presentation
QUALIFICATION:
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Guest relation Manager, Operations Manager or Assistant Manager
SOUS CHEF
SOUS CHEF at Zanzibar Pearl Hotel Tanzania October 2024
JOB TITLE: SOUS CHEFDEPARTMENT: KITCHEN
POSITION SUMMARY
Responsible for the day-to-day culinary operations in the Kitchen which include menu creation, food purchasing, and maintenance of quality standards.
Actively participate in controlling and maintaining food cost, supervise storage, stocking, and sanitation procedures in the kitchen.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The Sous Chef will report directly to the Head Chef and Hotel management.Supporting the head chef or executive chef in the general running of the kitchen.
- Managing the kitchen staff, including setting the rota, and handling disciplinary and HR issues in the absence of the head chef.
- Leading a team of chefs in cooking and preparing meals, including checking food quality, and overseeing cooking techniques.
- Taking responsibility for more technical elements of cuisine.
- Training junior chefs.
- Onboarding new employees.
- Working within specified budgets.
- Prepare food cost for every dish
- Assist to create menu items and new dishes
- Create and suggest gummer dishes
- Create and suggest high plating of the food
- Ensuring the kitchen meets high standards of quality in terms of operation, consistent of food, hygiene, discipline, care of appliances and tools.
- Completing food hygiene documents to comply with the law and writing environmental health reports when necessary.
- Establishing strong relationships with staff in other areas of the business, including managers and front of house teams.
- Deputising for the head chef in their absence.
- Being the voice of the kitchen when communicating with waiters and bar staff.
- Ordering supplies and negotiating with suppliers.
- Managing inventory and keeping control of stock.
- Organising produce and ensuring strict adherence to food hygiene regulations.
- Supervising all food preparation.
REQUIRED KNOWLEDGE, SKILLS
- Good Knowledge of all sections of the kitchen
- Ability to produce good quality food
- Good oral communication
- Team management skills
- High level of attention to detail with good level of numeracy
- Enthusiasm to develop your own skills and knowledge plus those around you
- Adaptability to change and willingness to embrace new ideas and processes
- Ability to work unsupervised and deliver quality work
- Positive and approachable manner
- Team player qualities
WORKING PATTERN
Please note; that all duties and requirements stated are
essential job functions. This job description in no way states or
implies that these are the only duties to be performed by the staff
occupying this position. Staff members may be required to perform other
job-related duties by their supervisor.
MANDATORY REQUIREMENTS:
– Minimum 5 years of certified experience in the same position and with the same qualification
– Minimum 5 years of certified experience in hotel restaurant 4 stars and above
– Minimum 5 years’ experience in managing a minimum of 10 kitchen staff
– Certificates of services of previous 3 employment are Mandatory.
MODE OF APPLICATION:
APPLICATIONS BY EMAIL ONLY. hr@zanzibarpearl.com
MANDATORY REQUIREMENTS:
– Minimum 5 years of certified experience in the same position and with the same qualification
– Minimum 5 years of certified experience in hotel restaurant 4 stars and above
– Minimum 5 years’ experience in managing a minimum of 10 kitchen staff
– Certificates of services of previous 3 employment are Mandatory.
MODE OF APPLICATION:
APPLICATIONS BY EMAIL ONLY. hr@zanzibarpearl.com
No comments:
Post a Comment