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| Mwanga Hakika Bank Limited (MHB) |
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Mwanga Hakika Bank Limited (MHB) Jobs 2024RETAIL BANKING PRODUCT CHAMPION
About the job
JOB PURPOSE
The Retail Banking Product Specialist is primarily responsible:
SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES
KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND
A: Required Qualifications
B: Required Experience:
C: Required knowledge and skills
This is Full-time Job, To submit your application, please follow the link provided below.
Retail Banking Product Champion at Mwanga Hakika Bank Ltd September 2024
- Job type: Full-time
- Dar es Salaam, Tanzania
- SMEs and Retail Banking
About the job
JOB PURPOSE
The Retail Banking Product Specialist is primarily responsible:
- Drive business growth of the assigned Retail Product(s) covering all MHB Branches
- Play the role of Product Champion for all Relationship Officers of MHB Branches
- Develop, expand and maintain a portfolio of Retail Customers to achieve set budgets within overall bank objectives.
- Develop and launch new retail banking products addressing the market gap.
- Manage and maintain the entire Retail Customers portfolio of all Branches in numbers and value.
- Design, plan and formulate strategies for Retail Banking Department to achieve business goals.
- Ensure effective coordination with the Branches to boost up Retail client base.
SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES
- Overall, in charge of all Retail customers portfolios (as Product Champion), managing and maintaining the entire MHB Retail Customers portfolio of all Branches.
- Manage a portfolio of Retail customers, focusing on increasing product penetration, profitability, and customer satisfaction.
- Assessing portfolio at risk, minimizing NPA, and maintaining the quality Retail customers portfolio.
- Recruiting new Companies for consumer lending
- Minimize non-performing assets by proactively following up according to the banks credit policies and procedures on unpaid arrears and excesses.
- Managing and guiding all Retail Relationship Officers and DSAs to ensure a sound Retail Customer portfolio.
- Receiving, Appraising, and recommending all Retail customers' credit proposals to the Head of SMEs and Retail.
- Work hand-in-hand with Relationship Officers to grow and maintain Retail Customers portfolios.
- Preparing weekly sales performance and business pipeline reports across all product ranges in the Retail unit.
- Prepare weekly reports based on the sales activities, achievements, and planning for corrective actions in case of variances.
- Analyse and monitor the variance reports and advise accordingly.
- Monitoring of the risk and debt collection.
- Develop, maintain and expand relationships with Retail Customers, to attain good quality asset book.
- Undertake other associated tasks/duties relating to your role as Retail Banking Product Champion.
KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND
A: Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
- MBA will be an added advantage
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B: Required Experience:
- Management skills and Excellent customer service capabilities
- Negotiations and conflict resolution skills
- Documentation and process management skills
- Strong leadership with quick decision-making and management skills
- Sufficient knowledge and understanding of the market
- Team building & conflict management
- Knowledge on credit risk and process
- Knowledge of all relevant banking policies, processes, procedures, prudential guidelines and guidance to consistently achieve required compliance standard or benchmark
- Interpret, analyze and evaluate data received from multiple sources of information
- Excellent planning, organization and execution skills
- Product knowledge
- Good communication and presentation skills.
- Able to share valuable and understandable information on products and services.
C: Required knowledge and skills
- Attention to detail with the ability to prioritize, work under tight deadlines, and deliver quality results.
- Strong leadership and management skills.
- Strong analytical, excellent written /verbal communication, interpersonal, and relationship-building skills.
- Strong computer skills (Adobe Design Standard, Word, Excel, PowerPoint, web design and maintenance, etc.)
- Strong networking and problem-solving skills
- Excellent communication and organizational skills (both written and spoken) in English and Swahili. Skills Good communication and presentation skills.
- Share valuable and understandable information on products and services.
- Ensure compliance with credit and regulatory guidelines.
- Being able to come up with solutions to product complaints received.
This is Full-time Job, To submit your application, please follow the link provided below.
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