Tuesday, 6 August 2024

Telesales and Telesourcing Agent at East Africa Foods Ltd August 2024

  AjiraLeo Tanzania       Tuesday, 6 August 2024
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EA Fruits Tanzania
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EA Fruits Tanzania Jobs 2024
Telesales and Telesourcing Agent

Telesales and Telesourcing Agent at East Africa Foods Limited August 2024

Job role
  • Answer incoming calls promptly and professionally, addressing customer inquiries and providing accurate information.
  • Listen attentively to customers, understand their needs, and offer appropriate solutions or assistance.
  • Provide product or service information, including pricing, features, and benefits, to help customers make informed decisions.
  • Process orders, returns, or exchanges, and assist with order tracking and status updates.
  • Troubleshoot and resolve customer issues or complaints in a timely and effective
  • manner, escalating complex cases to a supervisor when necessary.
  • Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
  • Utilize CRM (Customer Relationship Management) software to document customer interactions, update records, and track customer requests.
  • Follow company policies and procedures while adhering to call center performance metrics and quality standards.
  • Upsell or cross-sell products or services based on customer needs and preferences.
  • Collaborate with other team members and departments to ensure prompt issue resolution and customer satisfaction.
  • Participate in ongoing training and development to stay updated on product knowledge, company policies, and customer service best practices.
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Qualifications
  • High school diploma
Must have skills
  • Communication skills
  • Problem solving skills 
MODE OF APPLICATION:
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