Consultant, Customer Service at Standard Bank Plc August 2024

Standard Bank Tanzania

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Consultant, Customer Service

Consultant, Customer Service at Standard Bank Plc August 2024

Job Overview
Business Segment: Personal & Private Banking
Location: TZ, undefined, Dar es Salaam, undefined
Job Type: Full-time
Job Ref ID: 80410820

Job Description
To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area

Qualifications
Minimum Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Commerce, Accounting, Banking, Business Administration
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Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information
Behavioral Competencies

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za

CLICK HERE TO APPLY!