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| Johari Rotana |
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Johari Rotana Tanzania Jobs 2024Front Office - Team Leader - Front Desk
Front Office - Team Leader - Front Desk at Johari Rotana Tanzania April 2024
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Front Office - Team Leader - Front Desk at Johari Rotana Tanzania April 2024
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Maintain effective communication with all related departments to ensure smooth service delivery..
- Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
- Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries.
- Deal swiftly, efficiently and sensitively to Guest complaints and follows through.
- Maintain awareness of guest profiles
- Ensure that the Guest receive the accommodation he/she is expecting.
- Check all cashier's city ledger bills at the end of shift to ensure that the billing and attachments are correct.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
- Comply with the hotel environmental, health and safety policies and procedures.
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Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.
Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.
Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.
Go to our Homepage To Get Relevant Information.
For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.
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