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Johari Rotana Tanzania Jobs 2024Events Manager
Events Manager at Johari Rotana Tanzania April 2024
Job DescriptionWe are currently seeking for passionate and dynamic guest focused Events professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As the Events Manager you are responsible to assisting the Director of Catering & Events in achieving the Catering & Events Budget in your Hotel by overseeing the daily sales efforts of the Catering & Events Department and maintaining the Opera system as per the standard. You will also be responsible of maintaining the high standard of communication flow within the Hotel on all Events booked by the Department.
Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Events Manager at Johari Rotana Tanzania April 2024
Job DescriptionWe are currently seeking for passionate and dynamic guest focused Events professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As the Events Manager you are responsible to assisting the Director of Catering & Events in achieving the Catering & Events Budget in your Hotel by overseeing the daily sales efforts of the Catering & Events Department and maintaining the Opera system as per the standard. You will also be responsible of maintaining the high standard of communication flow within the Hotel on all Events booked by the Department.
- Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to Rotana Properties as well as maintain a close communication with all Rotana Outbound Sales and Area Sales Offices in order to work on leads and achieving loyalty of Guests to Rotana Hotels & Resorts
- Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall Result does not drop below 70%
- Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Catering & Events in order to maintain the high standards of performance and Guest satisfaction
- Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by attending daily briefings for the Catering & Events Department, Food & Beverage Operations and Kitchen Department
- Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers
- Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of hotel facilities and services
- Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event
- Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey
- Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Team Members as well as all Employees of Rotana Hotels & Resorts.
- Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city including competition checks
- Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Catering & Events in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
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Skills
Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.
Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.
Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.
For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.
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