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| People’s Bank of Zanzibar Ltd (PBZ) |
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The People’s Bank of Zanzibar Limited (PBZ) Jobs 2024POST RECOVERY OFFICER-UNGUJA - 2 POST
EMPLOYER BENKI YA WATU WA ZANZIBAR (PBZ)
APPLICATION TIMELINE: From: 14-03-2024 To: 25-03-2024
DUTIES AND RESPONSIBILITIES
- Negotiate arrangements for settling outstanding arrears, ensuring that prompt action is taken in cases where arrangements are not honored.
- Issue various documents associated with the recovery of unpaid debts, as appropriate, including liability order notices, attachment of earning or benefit orders, referrals to Enforcement Agents, requests for insolvency proceedings etc.
- Ensure recommendable Bank’s quality to loan portfolios through recovery processes and actions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering banking solutions.
- Maintain compliance with bank policies, procedures, and regulatory requirements.
- Generate reports on Bank’s recovery performance and related perspectives.
- Stay updated on banking regulations and industry trends to ensure adherence to best practices.
- Assist in regulatory audits and examinations, ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
- Perform any other official duty as assigned by the supervisor.
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QUALIFICATION AND EXPERIENCE
- Holder of Bachelor Degree of Business Administration, Economics, Agriculture, Banking, Accountancy, Finance, Islamic Banking or its equivalent and related qualifications.
- Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
- Professional qualifications shall be an added advantage.
- Strong knowledge on Banking products, analytics and regulatory requirement.
- Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
- Strong interpersonal skills to build rapport with customers and colleagues.
- Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
- Recommendable business influence and negotiation skills.
- Flexibility to work anywhere.
- Age limit of not more than thirty-five (35) years as at the date of this advert.
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