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| People’s Bank of Zanzibar Ltd (PBZ) |
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The People’s Bank of Zanzibar Limited (PBZ) Jobs 2024POST DETAILS
POST CUSTOMER SERVICE OFFICER-UNGUJA - 5 POST
EMPLOYER The People’s Bank of Zanzibar Limited (PBZ)
APPLICATION TIMELINE: From: 14-03-2024 To: 25-03-2024
DUTIES AND RESPONSIBILITIES
- To receive and processing customers’ transactions with precision including deposit, withdraw.
- Open new customer accounts by following the laid down account opening procedures and make sure Bank’s procedure and compliance with KYC.
- Addressing customers’ inquiries and request on ATM, mobile Banking and other alternative Channels.
- Handling customers’ inquiry and provide appropriate solutions.
- Cross Selling of all Bank Products and Services.
- Maintains accurate customer records by updating account information and ensuring compliance with AML (Anti Money Laundering) and KYC (Know your Customer) regulations.
- Perform any other official duty as assigned by the supervisor.
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QUALIFICATION AND EXPERIENCE
- Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications.
- Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
- Professional qualifications will be an added advantage.
- Strong knowledge on Banking products, analytics and regulatory requirement.
- Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
- Strong interpersonal skills to build rapport with customers and colleagues.
- Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
- Flexibility to work anywhere.
- Age limit of not more than thirty-five (35) years as at the date of this advert
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