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| People’s Bank of Zanzibar Ltd (PBZ) |
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The People’s Bank of Zanzibar Limited (PBZ) Jobs 2024POST DETAILS
POST BANK OPERATION OFFICER-PEMBA - 2 POST
EMPLOYER The People’s Bank of Zanzibar Limited (PBZ)
APPLICATION TIMELINE: From: 14-03-2024 To: 25-03-2024
DUTIES AND RESPONSIBILITIES
- Process customer transactions with precision, including deposits, withdraws and transfers.
- Manage customer accounts, ensuring accuracy in account opening, maintenance, and closure procedures.
- Oversee cash vault operations, including balancing cash drawers and ordering currency shipments.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering banking solutions.
- Maintain compliance with bank policies, procedures, and regulatory requirements.
- Generate reports on operational performance, transaction volumes, and compliance metrics.
- Collaborate with team members to identify process improvements and enhance operational efficiency.
- Stay updated on banking regulations and industry trends to ensure adherence to best practices.
- Maintain, control all Branch GLs account, ensuring accuracy and compliance with accounting standards.
- Verify entries in registers to ensure completeness and accuracy in records.
- Assist in regulatory audits and examinations, ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
- Carry out other related duties as assigned by a supervisor contributing to the over all efficiency and effectiveness of Banking Operations.
- Perform any other official duty as assigned by the supervisor.
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QUALIFICATION AND EXPERIENCE
- Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications.
- Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
- Professional qualifications shall be an added advantage.
- Strong knowledge on Banking products, analytics and regulatory requirement.
- Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
- Strong interpersonal skills to build rapport with customers and colleagues.
- Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
- Flexibility to work anywhere.
- Age limit of not more than thirty-five (35) years as at the date of this advert.
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