Friday, 16 February 2024

HOD: Customer Experience Systems at VODACOM Plc February 2024

  AjiraLeo Tanzania       Friday, 16 February 2024
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Jobs in Tanzania 2024: New Job Vacancies at VODACOM Tanzania 2024

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VODACOM Tanzania Plc Jobs 2024
HOD: Customer Experience Systems
Posting Country: Tanzania, United Republic of
Date Posted: 15 Feb 2024
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:
•Support to the Management Report Generation and Delivery,
•Data Warehouse System Administration and Monitoring
•Assuring completeness and accuracy of data loaded in the Data Warehouse
•Interconnect Billing & Reporting

Key accountabilities and decision ownership
•Provide Daily/monthly/Ad hoc management and financial reports, new product reporting implementation and completeness checks, and continuous checking and updating reference data in MIS database.
•Gathering and analysing data, and support projects relating to data/reporting solutions.
•Perform Configuration of New Business and Product Rules and Changes to Live Rule on Data Warehouse systems, End-to-End testing before implementing the changes, Systems development documentation as per Design & Development Methodology.
•Perform Billing processing completeness checks and identifying possible issues, business rules verification from time to time on the Data Warehouse
•Perform Interconnect checks on the new trunks and traffic trending on Daily Basis, configure interconnect rates, and new destinations updates as they are communicated, Perform Interconnect Settlement Reconciliation
•National Roaming Reporting and Key Performance Indicator Monitoring
•Training and Self Development and Keep up to date with new technologies.
•Work with business requirements to identify and understand source data systems and identify resolutions to data issues.
•Create and update Qlik Sense dashboards

Core competencies, knowledge, and experience
•Data mining/analytical skills
•Office Application Knowledge especially EXCEL, Presentation and Documentation
•Programming and SQL Knowledge
•System Maintenance and Management Skills
•Billing System Administration Skills
•Proficiency in the use of statistical applications/ tech tools such as Power BI, Qlik Sense

Must have technical/professional qualifications:
•A Degree in Computer Science (BSc) or Computer Engineering
•2 Years’ experience in Telecommunication Industry and/or Billing Environment.
•Project knowledge and experience would be advantageous.
•Data Warehouse Certification e.g. Oracle Certifications

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you
Together we can

Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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Thanks for reading HOD: Customer Experience Systems at VODACOM Plc February 2024

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