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| Aventus Group Tanzania |
Jobs in Tanzania 2024: New Job Vacancies at Aventus Group Tanzania 2024
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Aventus Group Tanzania Jobs 2024Aventus Group is an international group of Fintech companies. We have been creating and developing our products on three continents for over 13 years.
Currently, we are in search of an Operations Manager for one of our microfinance companies in Tanzania. Join Aventus Group and become an integral part of a large community of professionals shaping the Fintech landscape worldwide!
Head of Collections
Job Overview
Head of Collections at Aventus Group
Position: Head of Collections
Currently, we are in search of a head of collections to work in our company in Tanzania
Role Description
The Head of Collections will be responsible for managing the collections department and ensuring the enforcement of company policies and procedures. This is a contract role located in Dar es Salaam, Tanzania, and the Head of Collections will be working on-site. The Head of Collections will be required to work with other departments or teams to manage clients’ receivables and implement strategies that will improve debt recovery performance and achieve the business’s financial objectives.
Qualifications
- Debt Collection, Collections Management, and Analytical Skills
- Team Management and Finance Skills
- Demonstrated ability to manage a collections team
- Excellent communication skills, both oral and written
- Critical thinking and decision-making skills
- Ability to work under pressure and meet targets in a fast-paced environment
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field ∙ Experience in debt collection, preferably in a financial services industry, is a plus
Operations Manager
Job Overview
Operations Manager at Aventus Group
Position: Operations Manager
Our ideal candidate:
- Proficiency in English at least upper intermediate level.
- Willingness to relocate to Tanzania.
- Deep understanding of collection processes (creating a strategy for managing problematic loans using technical collection tools, communication with IT teams, and external contractors for integration of technical solutions).
- Minimum 3 years of experience in a similar position.
- Clear understanding of the microfinance sector, PDL/installment product, and business management specifics.
- Successful experience in retail lending (microfinance institution or banking sector).
- Excellent business development skills and organizational strategy building.
- High level of responsibility and self-organization.
- Strong leadership and management skills.
- Experience in team development and motivation.
- Negotiation skills and ability to defend the business position.
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Your responsibilities will include:
- Coordination with all stakeholders related to the company’s current operations (HQ, partners, etc.).
- Representing the company’s interests in the market, including regulatory authorities.
- Developing the company’s operational activities (blocks – Collection, Verification, Call-center, Telesales, HR).
- Monitoring operational and financial results relative to plans and budgets.
- Ensuring a high level of service for customers.
- Building and managing the team.
- Configuring the required infrastructure in areas such as Collection, Verification, Call-center, Telesales
- Implementing operational systems, processes, and policies to support the organization’s mission and company goals.
- Operational reporting.
- Experience with Webitel is desirable.
Head of Customer Service
Job Overview
Head of Customer Service at Aventus Group
Position: Head of Customer service
Currently, we are in search of a head of customer service to work in our company in Tanzania
JOB DESCRIPTION
Role and Responsibilities:
- Managing day-to-day customer service operations
- Ensuring customer satisfaction
- Providing high-quality customer experience
- Builds strong relationships while acting as a liaison between the customer and the corporate office
- Designs and implements training programs for the department
- Collaborates with other departments to achieve organizational goals
- Collects and analyses customer service department metrics
- Conducts performance reviews of subordinates
- Leads quarterly meetings with department heads
- Executes related duties as needed
Minimum qualifications:
- Customer Service Management and Customer Service skills
- Experience with Analytical Skills to evaluate and monitor customer data, market trends, and feedback
- Strong organizational skills, including the ability to prioritize and delegate tasks
- A commitment to customer satisfaction and customer experience
- Excellent verbal and written communication skills in English and Swahili
- Experience working in the FinTech industry is a plus
Phone Verification/Underwriting Supervisor
Job Overview
Phone Verification/Underwriting Supervisor at Aventus Group
Position: Phone Verification/Underwriting Supervisor
Role Description
This is a contract Phone Verification/Underwriting Supervisor role located in Dar es Salaam, Tanzania. As a Phone Verification/Underwriting Supervisor, your main responsibility will be to supervise the phone verification process and underwriting functions, performing comprehensive quality assurance on both processes to ensure accuracy and timeliness. You’ll be responsible for the coordination, monitoring, and management of the team to ensure that processes are compliant with policies and procedures. You’ll also collaborate with cross-functional teams to ensure the achievement of the group’s objectives and ensure operational standards are met.
Qualifications
- Bachelor’s degree or higher in Business Administration, Finance, or a related field
- At least three years’ experience in underwriting or phone verification processes
- Excellent supervisory and leadership skills with the ability to effectively manage a team
- Excellent knowledge of underwriting principles, credit policies, and eligibility criteria, as well as phone verification procedures and quality assurance processes
- Excellent analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams
- Fluent in written and spoken English
- Experience working in the financial services industry is preferred
- Experience with relevant software applications, such as CRMs, loan management systems, and underwriting platforms, is preferred
MODE OF APPLICATION:
If you are interested and are qualified for this role, kindly send your CV to: HRTanzania@aventusgroup.com indicate the position you are applying as Subject of the email by 15th January, 2024.
Only shortlisted candidates will be contacted.
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