Business Support Manager at Puma Energy Tanzania December, 2023

Puma Energy Tanzania

Jobs in Tanzania 2023: Job Vacancies at Puma Energy Tanzania, 2023

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Puma Energy Tanzania Jobs 2023

Business Support Manager
Business Support Manager at Puma Energy Tanzania December, 2023
locations Dar Es Salaam, Tanzania
time type Full time
job requisition id R-012713

Main Purpose:
Provides all back office and logistic support to the business by leading supply, scheduling, pricing and Customer Service Centre activities. Ensures a smooth integration of activities with other business areas. Meets performance standards with regards to the quality of customer service provided. Ensures processes are executed following appropriate control standards and complying with all company policies. To lead, coach, motivate and develop a high performance team.

Knowledge Skills and Abilities, Key Responsibilities:
KEY RESPONSIBILITIES

• Responsible for Customer Service Centre, Pricing & Fuel supply, Delivery scheduling. Ensures processes are executed following appropriate control standards and complying with all company policies.
• Main contact point for customers, input customer master data, offers, orders, loading orders, BL, invoices by ensuring that support teams understand the end-to-end business process so as to be able to offer quality support to the business. In addition will communicate to and engage key business stakeholders across functions on a regular basis through formal and informal means.
• In coordination with sales defines pricing strategies to maximize margin and meet volume objectives. Analyzes price change patterns of competitors and continuously adapt to it based on current supply costs. Manages the relationship with Trading, Operations and Taxation teams to identify cost saving opportunities and ensure product availability. Maintains the price database and ensures effective supply of all products.
• Develops optimized delivery schedules ensuring lowest cost to serve and satisfactory service levels. Search for the proper balance between service quality and fleet efficiency.
• Ensures process flow of the individual transactions within the Mass Balance report is smooth and timely. Serves as gatekeeper for other teams to highlight and identify issues that require immediate attention.
• Ensures coordination within the team and an effective interface with the other departments. Ensures that all Business Support roles are properly staffed. Creates a positive environment that promotes and recognizes individual and team efforts. Develops the necessary skills and capabilities within the team to achieve the business goals and objectives.

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REQUIREMENTS
Experience:

• Superior degree with experience on managing Sales administration department, logistics, dealing with customers.
• 5 years minimum of experience in distribution business, including supply chain exposure and retail operations.
• Oil Industry experience will be an advantage.

Skills:

• Strong computer and Navision skills required: MS Office Excel in particular, Navision order to Cash or Sales Administration module.

Competencies:

• Customer focused and service oriented.
• Strongly organized and structured.
• Innovative.
• Strong team player.
• Leadership skills.
• People Management skills.

Key Relationships and Department Overview:
KEY RELATIONSHIPS

• Internal – Puma Supply, Sales department, Operations, Finance Manager, Controller and Chief accountant.
• External – Customers, Government authorities, Oil companies, External auditors

About Us

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold over 20 million solar light and power products in 70+ countries, improving the lives of over 110 million people. Be part of the impact stories and join us in transforming 1 Billion lives with sustainable products by 2030!

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