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| KCB Bank Tanzania Limited |
Jobs in Tanzania 2023: New Job Vacancies at KCB Bank Tanzania Limited, 2023
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KCB Bank Tanzania Limited Jobs 2023Geita Branch.Manager Service Quality & Compliance
Tanzania, United Republic of
Geita Branch.Manager Service Quality & Compliance at KCB Bank November, 2023
Job Description
Tanzania, United Republic of
- Job Identification 1901
- Locations Geita Branch, TZ
- Apply Before 12/01/2023, 10:04 AM
- Job Schedule Full time
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Geita Branch.Manager Service Quality & Compliance at KCB Bank November, 2023
Job Description
- To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
- Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
- Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
- Ensure Business continuity and optimal resource allocation/utilization.
- Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
- Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
- Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
- Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
- Preparing reports to the chain of command and KCBT Risk function all risks identified to facilitate prudent risk mitigation strategies.
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