2 New Job Vacancies at Transsnet Financial Tanzania Ltd (PALMPAY) - Various Posts

Transsnet Financial

Jobs in Tanzania 2023: New Job Opportunities at Transsnet Financial Tanzania Ltd (PALMPAY) 2023

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Transsnet Financial Tanzania Ltd (PALMPAY) Jobs, 2023

About Us
PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023.

Payments Product Manager
Job Opportunity at PalmPay, Payments Product Manager
PalmPay · Dar es-Salaam, Dar es Salaam, Tanzania
About the job
We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
As we scale to become Africa’s #1 payments brand, we are looking for a Payments Product Manager, to aid our business expansion.
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Responsibilities

• Collaborate with the internal reconciliation, settlement, operations, product, research and development, compliance, and other teams to fully understand payment channels, proactively identify and resolve problems in good time, provide timely feedback, and ensure prompt resolution of issues and escalate where necessary.
• Lead and organize the team to analyze the root cause of incidents, ensure resolution within the agreed Service Level Agreement (SLA) time, and review and output the follow-up improvement measures and implementation plans.
• Develop technical standard operating procedure documents for products and services and have a good relationship with payment partners, especially with their IT and technical departments
• Ensure existing processes and mechanisms are optimized to improve the efficiency and delivery of each collaborating department when solving problems.
• Have a good depth and experience of external and internal technology docking, and ensure prompt resolution of issues with external facing partners.
• Learn and adapt the technical support team’s capabilities to meet the demands of our customers most efficiently.
• Maintain high availability for all assigned critical services and related business-impacting services.
• Provide two-tier application support to production systems and identify any issues in
• Work with Level 1 Technical support, operations, sales, and channels team with escalations, knowledge transfer, training, and mentoring.
• Ensure and enforce agreed application best practices, and analyze systems to meet regulatory compliance.
• Develop and maintain accurate technical, software operations, and support-related documentation.
• Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
• Act as a Payment Channel resource during other projects as required

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Requirements

• Deep insight and understanding of payment partners/products/channels including but not limited to NIBSS, Banking, Switching Companies, Settlement Companies, Payment Service Providers, Etc.
• Have a grounded understanding and experience of integration platforms with most payment partners.
• Have a full and detailed understanding of IBSS/Interswitch/UPSL/Banks, their operational systems, and IT abilities.
• Minimum of a Bachelor’s Degree or above. Major in computer science, Information Technology, or related fields,
• Minimum of 7 years of Payment Channel and IT support experience in the financial or payment (Fintech) industry.
• Excellent communication, analytical, presentation, and troubleshooting skills.
• Familiar with the payment channels, financial industry standards, specifications, and regulatory frameworks.
• Technical depth in quality assurance will be an added advantage
• Experience with software design and development in a test-driven environment.

Product Manager, Merchant Acquiring
Job Opportunity at PalmPay – Product Manager, Merchant Acquiring
PalmPay · Dar es-Salaam, Dar es Salaam, Tanzania
About the job
We’re reinventing the payments experience by making it easy and reliable for everyone to getting financial services (Merchant Acquiring, Digital Lending, etc).
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The Product Manager, Merchant Acquiring will be responsible for developing merchant product among Key Businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, eCommerce, etc).
The ideal candidate will be apt in building strong product cases and relationships with key merchants, and will be able to identify client demands to promote the organisation’s solution and achieve mutual satisfaction.

Duties and Responsibilities:

• Define the scope and requirements for the Merchant Acquiring Product, build roll-out plan (POS, MMO Payment), which includes the market research, handling issues, manage the products & systems.
• Act as the primary product manager to PalmPay’s service providers including MMO, Banks, PSPs, Switches and OEM manufacturers.
• Manage PalmPay POS device specifications, customizations, testing and onboarding process.
• Develops and documents policies and procedures to ensure compliance with established standards and regulations;
• Ensures that project goals are met and adhering to approved budgets.
• Work with internal team to increase user experience of product & services.
• Monitoring the Rules and Regulations regarding POS product, card transactions and electronic payments.

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Qualification & Required Skills:

• Bachelor’s degree in IT, Computer Science, and other social sciences.
• 5-7 years of relevant experience, including 2+ years POS product manager experience in Banks, PSPs, MMOs, OEM manufacturers.
• Great knowledge of financial institutions, bank operations, electronic payment processing flows and the financial networks for processing preferred.
• Excellent interpersonal and negotiation skills internally or externally.
• Keen attention to details, strong analytical and problem-solving skills.
• Ability to prioritize and execute tasks in a time sensitive environment.
• Must understand ISO 8583 Financial messages.
• English must be working level.
• Provide outstanding customer service.

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MODE OF APPLICATION:
Please send your resume to: hr-palmpay-tz@palmpay-inc.com
Deadline for application should be not more than 15th September, 2023.
Only qualified candidates will be contacted. We are an Equal Opportunity Employer.

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