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Jobs in Tanzania 2023: New Jobs Vacancies at Diamond Trust Bank (DTB) 2023
EXCITING CAREER OPPORTUNITIES
IN DIAMOND TRUST BANK TANZANIA
Overview EXCITING CAREER OPPORTUNITIES
IN DIAMOND TRUST BANK TANZANIA
Jobs Descriptions
Diamond Trust Bank has today grown into a leading commercial bank offering a wide spectrum of banking services. With 28 operational branches in Tanzania, Diamond Trust Bank Tanzania is now looking for capable individuals who have the required qualifications to fill the job vacancies below...
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Officer – Service Delivery
Officer – Service Delivery at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
The IT Service Delivery Officer oversees a number of key functions within the IT department that enhances the delivery of a high-quality service to end users. Ensure Service Support and Service Delivery processes are in place to meet business needs.
The Service Delivery officer will work as a part of the IT Service Management group to oversee the delivery of IT Services delivered within the Bank.
Key Responsibilities:
- Drive quality and improvement of the IT Services in link with the KPI defined in the SLAs.
- Work closely with all IT Teams to improve the quality given to our employees and customers.
- Help on the creation of Service Level Agreement and Operational Level Agreements.
- Monitor, control and support Service Delivery; ensuring systems and procedures are in place and followed.
- Create monthly Service Delivery reports.
- Drive Service Delivery meetings covering performance, service improvement, security requirements and other ITSM processes.
Qualifications
- Minimum of Bachelor Degree in the Computer Sciences or its equivalent from a reputable higher learning Institution.
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)Work Experience
- Minimum of 3 years of experience in an IT Service Delivery role.
- ITIL certification is an added advantage.
- Relevant experience with distributed teams in branch
Preferred Qualifications
- Strong analytical skills and able to interpret information from numerous sources to prepare and present reports.
- Detail-oriented and able to find focused solutions to business problems.
- A passion for Service Improvement
Personal Competencies
- Have good organizational skills and stakeholder management skills, with experience at coordinating multiple stakeholders in a diverse organization.
- Have good presentation skills
- Be a self-starter, and able to work independently
- Able to work within ambiguity
- Have strong execution ability and able to see end-to-end closure of issues
- Demonstrate good initiative in issue resolution.
- Result-oriented person with focus on delivery.
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MODE OF APPLICATION:
Applications should be submitted to recruitment2023@diamondtrust.co.tz
DTB is an equal opportunity employer.
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