 |
| Four Seasons Safari |
locations Serengeti
time type Full time
job requisition id REQ10262255
Job Description
Summary
Four Seasons Serengeti Lodge is looking for a Learning and Development Manager. This position is responsible to delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the Lodge’s needs by identifying and implementing learning and performance improvement strategies that support the Lodge’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Recommended:
Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
The position is based at the Lodge
Job Description
ESSENTIAL FUNCTIONS:
1. Helps drive service quality assurance programPartners with peers and superiors to determine performance gaps and learning needs
- Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
- Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
- Trains managers to train their employees in the needed skills area
3. Maintains an effective Designated Trainer (or Learning Coach) programme.
- Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
- Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
5. Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps.
6. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change.
7. Coordinates and co-facilitates all components of EMBARK for all new hires to standard.
Recommended:
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!Leadership & Talent Management
- Co-facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
- Is certified to deliver the STEPS program (Supervisory Development Program) and adapts the program to local needs
- Creates and develops blended learning programs that target management competencies
- Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
- Ensures every college recruit completes a structured program with learning objectives
- Supports the HR department with the Top Talent program
- Regularly benchmarks the learning function with Corporate Learning Success Levels
- Markets the learning function’s programs, initiatives, and e-Learniing
- Prepares and produces monthly and quarterly training calendars that reflect performance gaps and learning needs
- Prepares and maintains training attendance records in Workday Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Is an active member of the Bluewater innovation committee Coordinates and organises programs facilitated by internal and external trainers
- Participates in and/or supports Lodge Committees (e.g. Safety Committee, Green Committee, etc.)
- Assists in coordinating and participates in employee relations events
- Attends scheduled Learning Manager conference Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
- Works harmoniously and professionally with co-workers and supervisors.
- May be required to temporary relocate to Arusha logistics office to help.
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
NON-ESSENTIAL FUNCTIONS:
- Organize and supervise all employee recreation programs include parties, general meetings, employee relations events, etc.
- Respond to and attend any related hearings for all employee claims against the Lodge including Workers’ Compensation, Unemployment, Department of Labor and Wage & Hour concerns.
- Actively support the Lodge Committees (incl. Safety, Green, Cafeteria, etc).
- Ensure that the cafeteria, employee entrance and Accommodation areas are clean and orderly.
- Perform any other duties as assigned by Management.
- May be required to temporary relocate to Arusha logistics office to help.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)
KNOWLEDGE AND SKILLS:
Education:
- College education or equivalent experience
- Experience required by position is from two to four years of employment in a related position with Four Seasons or other organization.
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
Skills and Abilities:
- Requires a general working knowledge of Labor laws.
- Working knowledge is generally learned on-the-Job or through a series of professional certifications.
- Requires knowledge of the ability to operate computer equipment.
- Ability to read and speak and write English.
No comments:
Post a Comment