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Jobs in Tanzania 2022: New Job Vacancies at Sandvik Mining & Rock Technology Tanzania, 2022
Sandvik Mining & Rock Technology Tanzania Jobs, 2022
Order Desk Officer
locations Tanzania, Mwanza
time type Full time
job requisition id R0051266
Location Tanzania, Mwanza, Tanzania
Job Title Order Desk OfficerRecommended:
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Job Profile
Your Profile
locations Tanzania, Mwanza
time type Full time
job requisition id R0051266
Location Tanzania, Mwanza, Tanzania
Job Title Order Desk OfficerRecommended:
Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
Job Profile
- First interface to customers to provide a world-class customer service to both existing and prospective customers.
- To provide customer support and queries as required.
- To support the achievement of Sales targets by ensuring all orders are processed and completed within relevant guidelines.
- To act as first point of contact for customers from inquiry to order.
- To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
- Manage and develop existing business in line with customer segmentation, rules, and procedures.
- Liase with the inventory planners and secure the replenishment stock for customers.
- Answering all incoming customer calls/emails in a professional manner.
- Receive, process and expedite parts orders and enquiries for customers.
- Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
- Educate customers on the product/services available to them.
- Being able to work with Sandvik's ERP and all integrated systems and applications
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Your Profile
- Degree/Diploma in Logistics/Supply Chain/Procurement
- 2-4 years’ experience in a Customer Service Role.
- Relevant Experience in the Mining Industry is an added advantage
- Knowledge and experience with ERP systems (i.e., SAP, Aurora)
- Experience handling customer queries and complaints
- Excellent listening and communication skills
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