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| SUVACOR LIMITED |
AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
SUMMARY:
We are looking for an Account Manager to create long-term, trusting relationships with our customers.
The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and answer client queries. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.
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Long-term career aspiration (min 5 years). Position is based in Zanzibar.
RESPONSIBILITIES:
- Assist new customers to open customer accounts and to issue contracts for those leasing coffee machines.
- Make sure customer data is available, accurate and updated at all times including physical location, email, phone numbers, responsible person, and any communication with customers has to be documented electronically in the customer account.
- Follow up on payments from customers
- Follow-up on pending orders to customers to make sure they are delivered and customers
- Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL, PRODUCTION, HR, administrative, marketing and other departments.
- Conduct Customer follow-up on our products and services
- Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
- Work on getting new orders from the existing customers, always try to sell them a product when performing your customer care activities.
- Able to produce fact-based brief reports, on digital devices
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- Bachelor’s degree in business studies
- Minimum three (3) years Experience in Related Field (Food & Beverage and Hospitality industry preferred). Fluent in MS word, excel, other programs of advantage.
ORDER DESK CLERK
SUMMARY:
We are looking for a ORDER DESK CLERK with superior communication skills and a great work ethic to join our team.
Our order clerks are at the front-line of delivering our promises to our customers and the first contact point. You will work directly with customers to meet their needs, answer their questions ,provide support and prepare customer orders. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.
Long-term career aspiration (min 5 years). Position is based in Zanzibar.
RESPONSIBILITIES:
- Receive customer orders daily via Email and Phone, input orders into database, and inform customer of expected delivery date.
- Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary.
- Take down customer information such as Customer name, address, TIN number, VRN number, in order to process order.
- Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly before creating an invoice.
- Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database.
- Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns like if item is out of stock or discontinued, and suggest alternative item/s.
- Process orders by prepare invoices and necessary shipping documents.
- Answer customer service line and assist with customer questions and complaints about unfulfilled orders daily.
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SKILLS NEEDED:
- Strong verbal and written communicator (fluent in English language).
- Knowledgeable of the principles and processes of good customer service.
- Organized with good clerical skills and excellent attention to details.
- Efficient at using logic and reasoning to determine strengths and weaknesses of various
- Options and alternative solutions to problems.
- Ability to handle customer complaints in a professional and calm manner.
- Good financial manager who can determine how best to spend money to get the job done.
- Prior work experience of not less than TWO YEARS in similar field.
Accountant
SUMMARY:
You are a qualified Accountant to handle prepare, compute, manage, research and analyze all accounting data, in order to provide quantitative information on performance, financial position, solvency, liquidity and cash flows of our business.
BASIC RESPONSIBILITIES:
- Manage all accounting operations based on accounting principles
- Prepare budget and financial forecasts
- Conduct month-end and year-end close process
- Collect, analyze and summarize account information
- Compute taxes and prepare tax returns, balance sheet, profit/loss statement etc
- Develop periodic reports for management
- Audit financial transactions and document accounting control procedures
- Keep information confidential and secure them with random database backups
- Keep up with financial policies, regulation and legislation Requirements
- Proven working experience as a cost account and/or in a relevant field
- Thorough knowledge of accounting and corporate finance principles and procedures
- Excellent accounting software user
- Strong attention to detail and confidentiality
- Advanced degree in Accounting
- ACCA or NBAA is a requirement (You will be asked to sit a past ACCA paper in our final round of interviews, so be prepared)
- Strong Command of the English Language
- Strong Command in the use of Microsoft Word and Excel
- A minimum of 3-5 Years’ experience working with private sector organizations who have more than 30 full-time employees on their payroll.
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CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE! Detailed Responsibilities will include:
- Maintenance of Age Wise Debtors and Creditors
- To reconcile Supplier and Customer Accounts and follow up with Customers for ayments.
- Maintenance of Tax Files, Vat Returns, Payroll, SDL & PAYE, WCF, NSSF, City Service Levy, P9 P10 Returns etc.
- Maintenance of Sales File, All Zero Rated and Standard Rated Sales Invoice along with PODs and Sales
- Reconciliation Statement as per Vat returns.
- Maintenance of Purchase Files, All Zero-Rated Purchase and Standard Rated Purchase Invoices
- Maintenance of Expenses Files, Road Toll Receipts, Import and other Permit Receipts, Visa/Permit Receipts, Safari Allowances, Payment Vouchers, COMESA and SADC documents and Receipts, City Council Receipts, Chemical and Export Permits, Travelling Expenses, Insurances, etc.
- Maintenance of Fixed Assets File, Prepare 3 sets of all Addition/Disposal Asset documents file.
- Maintenance of Bank Accounts Files, Bank Statement File, Cheque Payment Vouchers, Bank Loan Statements, Bank Facilities, Monthly Bank Reconciliation etc.
- Posting of Daily transactions, to write cheques, cash payments, GRNs, Requisitions, Journals, Sales Invoice
- Monthly Payroll, to prepare Admin payroll, receive, control and pre-approve the department’s payroll from the particular department.
EXPERIENCE:
- Minimum four (4) years Experience in Accounting.
How to apply:
All Cv’s and Cover letters should be sent to hr@suvacor.com
References from all previous employers in chronological order.
Ensure all referee’s are references from previous employers.
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