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Ramada Resort by Wyndham Dar Es Salaam Jobs, 2022
Our company, Oldstone T limited T/A Ramada resort by Wyndham Dar es Salaam, a high end 4 star Resort is searching for experienced candidates for the position of housekeeping attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping attendant
- Restock paper, hand sanitizer and hand soap supplies
- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures and replenishes guest supplies
- Moves furniture and equipment as needed for cleaning or site relocation
- Maintains cleanliness of department equipment and reported needed repairs to maintenance Supervisor
- Clean rooms and furnishings in assigned work areas
- Change the linen and making beds daily
- Clean the bathroom to the highest standard of cleanliness and hygiene
- Clean public bathrooms
- Linen distribution on the floors
- Keep equipment storage area and housekeeping closet locked, organized and clean
- Stock general housekeeping supplies
- Observe precautions required to protect self and guest property and report damage, theft, and found articles to supervisors
- To clean all assigned rooms and designated public area in accordance with the Established procedure
- Report any guest complaints, incidents of suspicious persons on the floor to the Housekeeping Supervisor
- Change the room status as appropriate, occupied clean, vacant pick up
- Maintains responsibilities for the keys which have been signed for, within his/ her possession
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Requirements: - Strong attention to detail;
- Physically able to reach, stretch, bend, and walk during daily routine, with the ability to stand for long lengths of time;
- Organized and able to follow a schedule;
- Certificate, diploma or equivalent in hospitality industry; with relevant experience or knowledge 1 (above.) year IS A MUST
- Ability to follow verbal directions;
- Ability to handle stressful situations with poise and professionalism;
- Maintains a high level of cleanliness & safety throughout designated areas;
- Strong interpersonal and communication skills;
- Must be experienced at cleaning with a keen eye for details and be aware of safety;
Receptionist
Our company, Oldstone T limited T/A Ramada resort by Wyndham Dar es Salaam, is a high end 4 star Resort searching for experienced candidates for the position of Receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Main Job Duties and Responsibilities
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest’s payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accountsReceive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints
- made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Recommended:
Education, Skills and Experience - Hospitality certificate, diploma or equivalent from a recognized institution IS A MUST
- 2 years of relevant work experience
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- WORKING Knowledge with OPERA software is an added advantage
Key Competencies and Qualities
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests
Sales and Marketing Officer
Hotel sales assistants work with sales managers and fulfill a variety of clerical and administrative duties, according to Ramada Resort by Wyndham. The sales assistant is responsible for marketing and selling guestrooms, meeting places and other services offered by the hotel.
The job description below gives a list of the typical duties, tasks, and responsibilities to expect to be assigned by most hirers if you are seeking the position:
- Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
- Contact customers via calls or arranged meetings to discover their needs and requirements
- Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
- Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
- Assist clients in selecting the most appropriate service that best meet their specifications and needs
- Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
- Collaborate with other hotel staff to ensure clients have a good time
- Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
- Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
- Process and facilitate requests for customized services such as room redecoration, equipment, and switch
- Coordinate and organize the details of an event such as catering, lodging, seating, and security
- Resolve and quell misunderstandings within a hotel premises
- Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
- Set annual budgets and implement strategies effective for achieving set targets
- Conduct assessment of sales performance to make necessary adjustments to increase patronage.
Recommended:
Requirements – Skills, Abilities, and Knowledge – for Hotel Sales Executive Job Education and Training:
Certificate, diploma or Bachelor’s degree in a public relation and marketing or its equivalent related discipline.
Having a specialization or experience in hospitality management is also vital for the hotel sales officer job position – ADDED ADVANTAGE
Communication Skill: Ability in interacting with potential clients and regular customers to identify their needs
Leadership Skills: Must have leadership skills to be able to coordinate and supervise the activities of some hotel staff to ensure delivery of optimum services
Organizational Skills: Skilled in organizing events and coordinating hotel operations to ensure customer needs are met HAVING A LIST OF POTENTIAL CLIENTS THAT YOU ARE DEALING WITH IS AN ADDED ADVANTAGE
2 years above experience IS A MUST
Recommended:
How to Apply:
Interested candidates may apply online by submitting their Cover letter, Cv and Addresses of three (3) referees to hr@ramadaresortdar.com Copy to hro@ramadaresortdar.com
Oldstone T limited is Equal Opportunity Employer. Only short-listed candidates will be contacted.
Closing Date is 25th July, 2022.
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