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| KCB Bank Tanzania Limited |
Jobs in Tanzania 2022: New Job Vacancies at KCB Bank Tanzania Limited, 2022
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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
Job Summary:
Delivering a high level of service through keeping a harmonious relationship with customers.
Accord customers with proper information regarding banks products and services
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Job Details
KEY RESPONSIBILITIES:
- Responding to all customer queries related to bank’s products and service
- Ensure smooth service delivery across the branch
- Queue management
- Matching appropriate products to customers’ needs
- Report all issues affecting service delivery
DAILY RESPONSIBILITIES:
- Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.
- Proper follow up on escalated customer queries and complaints to ensure accurate and on time resolution
- Accurately record all customer complaints in complaints register.
- Make sure the customers are contacted for feedback on their requests and complaints.
- Provision of account balances
- Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.
- Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.
- Account statement request processing and issuing.
- To receive all the incoming mails and keep records.
- Retain existing customers by building customer loyalty through customer interactions.
- Ensure cleanliness and tidiness of the Banking Hall.
- Queue management and notices display
- ATM card and cheque book ordering
- Prepare and submit customer service reports on time
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:
- Bachelor’s degree – Business Related
- Master’s Degree is an Added Advantage
- A minimum of 4 years’ experience in the role
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How to Apply:
Please visit our Recruitment Portal through the link below and submit your application.
Deadline: 2022-06-29 00:00:00 Reference Number: IRC12928
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