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| Tanzania Mentors Association |
Jobs in Tanzania 2022: New Job Opportunities at Tanzania Mentors Association (TMA), 2022
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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
Job Title: Marketing & Customer Relation Officer (3 Positions)
Location: Dodoma
Reporting: HOD Programs & Operation
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Duties and Responsibilities of Marketing & Customer Relation Officer
1. Building and maintaining relationships with customers and key personnel within the Organizations
2. Conducting business reviews to ensure customers are satisfied with TMA products and services.
3. Alerting the TMA Management team to tap opportunities for further provision of products and services within key exiting and new customers
4. Letting customers know about other products that TMA offers.
5. Attending meetings with Customers to build relationships with existing accounts and procurement teams
6. Achieving Customer relationship targets and KPI’s as set by the TMA
7. Working closely with all TMA staff.
8. Escalating and resolving areas of concern as raised by Customers.
9. Carrying out Customer satisfaction surveys and reviews.
10. Monitoring company performance against service level agreements and flagging potential issues.
11. Updating the CRM and ensuring that TMA officials are aware of changes.
12. Liaising with internal departments to ensure Customer needs are fulfilled effectively.
13. Prepare monthly and quarterly reports and submit to the TMA HOD Programs & Operation
14. Manage & update customer databases
15. Boost customer loyalty by offering a proper experience over the phone
16. Conduct demonstration and orientation to customers on organization products
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)Qualifications and Skills of Marketing & Customer Relation Officer
1. Bachelor’s degree in Marketing, Business management, Communication, accounting, finance, economics or its equivalent
2. Post graduate qualifications will be an added advantage
3. Previous experience working as a Customer relationship Officer or higher position or a track record of managing Customer relationships for a period of at least 2 years
4. Strong interpersonal skills and an ability to build relationship with customers.
5. Hardworking with a strong work ethic
6. A person who can work in the complex settings with minimum supervision
7. Fluency in speaking & writing, English and Kiswahili
8. Functional computer skills
9. Basic monitoring and evaluation knowledge
10. Solid knowledge of market research techniques.
11. Thorough knowledge of social media and web analytics.
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How to Apply
• Please submit your cover letter (1 page), updated CV (maximum 4 pages) and contact information for three references, not later than 22nd February 2022 before 5.00pm to application@tma.or.tz
• Application should be sent through email only and should note the position title as the subject line for example: “Finance Mentor”
• All application later should be address to Chief Executive Officer, Tanzania Mentors Action, BOX 4278, Dodoma.
• Applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted
• TMA is an equal opportunity employer; women, youth, People living with disabilities are encouraged to apply
• Hard copies, personal visits or phone calls to this office are discouraged.
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CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!Tanzania Mentors Action (TMA)
HQ office Dodoma, Plot no 92, Itega Kizota, Tel +255 735850950, P.O.BOX 4278, Dodoma. Dar Branch Office, Plot no 1486, Msasani Peninsula, P.O.BOX 105006, Dar Es Salaam. Tel +255 222600412/3, Email: info@tma.or.tz, Website: www.tma.or.tz
NOTE: All documents should be in pdf format.
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