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| NMB Bank Plc |
Jobs in Tanzania 2021: Job Vacancies at NMB Bank Plc 2021
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AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021
Job Location :
Eastern and Western Zone
Job Purpose:
- Responsible for marketing agribusiness SMEs products and services to grow assets and liabilities; generate leads, processing and assessing SMEs agri-credit applications, reviewing credit appraisals from Relationship Managers in Zones and Branch Relationship Officers.
- Responsible for analyzing performance of all agri-SMEs in a mandated area of operation against set budget and ensure compliance with quality standards of the agri-loans.
- Responsible to advice the Senior Coverage Manager Agri Retail and/or Head of Agribusiness Retail on implications and corrective measures for any business anomalies. In view of the job purpose, the Relationship Manager is expected to put forward business propositions and support product development team in modelling new products and services that fits agribusiness customers.
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Main Responsibilities:
- Prepare action plan for implementation and achievement of assets and liabilities budget objectives for his/her area of operation.
- Review and advise the Bank on its pricing policy for agri-loan products and services from time to time based on feedback from the field.
- Come up with initiatives to improve customers' engagement platforms such as Business clubs, Agri Executive network and related Agri events.
- Monitor and Supervise all SMEs Agri-loans issued and disbursed in his/her area of operation/zone to ensure good and quality portfolio.
- Timely prepare periodical and ad hoc evaluation reports on Agri-SMEs performance on assets and liabilities (Weekly, Bi-weekly, Monthly and quarterly).
- Plan, prepare and review marketing strategies for new and existing Agri-loan products from time to time.
- Monitor and ensure that all SMEs Agri-loan products delivery processes are working. properly and provide advice to the Head of Agri Retail for any improvement needed.
- Review credit appraisals from Relationship Officers that require Credit and CREDCO decision.
- Assist branches and zones to prepare budgets for Agri-SMEs assets and liabilities.
- Train and coach other Relationship Managers and Relationship Officers on various business best practices and processes in evaluating and assessing Agri-Loan applicants.
- Perform any other duties as may be directed and/ or assigned to him/her by his/her supervisor (s) and executive management.
Attributes:
- Good knowledge of agribusiness economics, credit in and business development.
- Sound knowledge of agriculture value chains and financing solutions.
- Excellent knowledge of agriculture sector dynamics and related laws.
- Sound understanding of other bank's loan products, policies and procedures for cross selling purposes.
- Excellent knowledge of banking operations and financial markets in Tanzania.
- Sound knowledge of Agri-MSMEs market and general business environments in the agriculture value chains.
- Good knowledge in use of computer (Excel, word, power point presentation and access).
- Self-motivated, innovative ability to initiate and lead change.
- Excellent customer relationship management with ambition to provide solutions to customers.
- Excellent communication (English and Kiswahili), numerical, analytical, report writing and presentation skills.
- Managerial and leadership skills (conceptual and resourcefulness.
- Strong interpersonal and networking skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- People management, representation, team building and developing high performing teams.
Qualifications and Experience:
- Undergraduate degree in Agriculture and/or Agricultural Economics, Banking, Business Administration, Finance, or equivalent fields.
- Minimum of three (3) years' banking experience, inclusive of roles in credit assessment, project appraisal and other bank operations.
Job opening date : 23-Dec-2021
Job closing date : 06-Jan-2022
Relationship Manager Institutional Banking (2 Position(s))
Job Location :
Highlands Zone and Lake Zone
Job Purpose:
The objective to grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.
Main Responsibilities:
- Manage existing customer relationships through regular contacts and visits by ensuring customers banking needs are addressed effectively in a timely manner.
- Partner with product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank's competitive attributes e.g. Network, balance sheet, brand etc.
- Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross selling opportunities.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations in order to ensure Bank's maximum profitability.
- Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Treasury and Retail Banking.
- Manage the product partners to ensure that work standards and quality work output targets are set, achieved and maintained.
- Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on-boarding. experience and advisory service to new and existing institutional Customers.
- Performing a proactive liaison role between customers, client service delivery team and back office service fulfilment and credit functions.
- Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
- Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
- Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
- Develop and implement a client-calling schedule to visit all clients in the portfolio.
- Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
- Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank's guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
- Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
- Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes and regulations.
- Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
- Manage the Institutional Banking liability & loan book within the bank's risk appetite statement.
- Prepare quality clients credit applications for submission to CREDCO.
- Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet.
- Ensure proper record keeping in all documents submitted by clients for services at the bank.
Attributes:
- Good knowledge of general banking practices, policies, procedures and regulatory environment.
- A good current knowledge of different industry sectors and sector risk profiles/ trends.
- Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market-share and client base accordingly to meet business objectives.
- Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
- Good customer relationship and sound understanding of bank's products, policies and procedures.
- Analytical identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
- Fluent in verbal and written communication in English and Swahili.
- Strong in numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
- Persuasive Enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
- Word/Excel/Power point skills.
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,253 POSTS)Qualifications and Experience:
- Bachelor's degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics or Research.
- Master's Degree in Business Administration or Business-related field is an added advantage.
- A minimum of 5 years' experience in Relationship Management managing government and other public sector clients.
Job opening date : 24-Dec-2021
Job closing date : 07-Jan-2022
Relationship Manager SME (1 Position(s))
Job Location :
Highlands Zone
Job Purpose:
Responsible for growing both Liabilities (Deposits) and Assets from Small and Medium Enterprises (SMEs), advising Business Banking department on business strategy, assisting SME Business Bankers /Relationship Officers/Branch Managers in recruiting business customers to ensure SME business growth.
Main Responsibilities:
- Actively selling SME deposits, lending and cross selling of other banks products( Forex, Fund Transfer, Internet Banking etc.)
- Appraise SME credit applications above the SME Business Banker limit from branches and provide recommendations for decision making
- Take a leading role in driving SME activity, through networking and promoting SME activity with SME Business Bankers and branch managers.
- Actively build the capacity of the SME Business Bankers through on-going mentoring and support in order to ensure quality credit application and Business Growth.
- Monitor and review the SME Business Bankers performance to ensure that the targets are met.
- Review with SME Business Bankers client feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
- Co-ordinate budget objectives of the responsibility area on the SME products to ensure targets are achieved as per approved budget.
- Ensure that customer satisfaction for the SME is achieved by providing accurate advice for selling in line with customers' expectations.
- Perform other duties as may be directed or assigned by his/her superior.
- Preparing budget and projections for the SME loan and deposit products. The budget to include the list of existing, prospective and potential customers to benefit from the loan and deposit products.
Attributes:
- Good credit analysis skills.
- Good customer relationship and sound understanding of bank's loan products, policies and procedures.
- Conversant with standard computer applications (Excel, Word and Access).
- Good communication with high proficiency in the use of (English and Kiswahili).
- Good business management, leadership, coaching and team building skills.
Qualifications and Experience:
- Holder of a first degree or its equivalent in Finance, Accounting, banking and or its equivalent.
- Three years relevant experience in Retail Banking (SME Business)
Job opening date : 24-Dec-2021
Job closing date : 07-Jan-2022
Specialist Dc Servers Infrastructure (1 Position(s))
Job Location :
Head Office
Job Purpose:
To plan, organize and drive the evolution of the strategic containerization, virtualization, storage, backup, replication and recovery program that adapts to a rapidly changing business needs while offering key standardized functions across the organization.
Main Responsibilities:
- Manages and deliver server infrastructure related projects (Servers, backup and storage systems).
- Develop and Implement effective strategies to improve availability, recoverability, scalability and security on server infrastructure systems (Compute, network and storage--NAS, DAS &SAN nodes).
- Maintain and analyze metrics to identify harmful trends, capacity forecasting and planning inputs.
- Design, implement and provide ongoing support of the on premise and cloud server infrastructure.
- Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
- Stay abreast of industry and operational trends and role players and ensure that the bank is well positioned to provide competitive and industry leading services.
- Perform basic and complex troubleshooting, diagnostic analysis, and replication of technical problems with operating systems and hardware.
- Evaluate, improve, and maintain the information security throughout the servers' infrastructure space.
- Provide proactive system monitoring, fix incidents and create recovery processes for failures and performance bottlenecks.
- Install, configure, test and maintain system management tools, SAN and tape infrastructure and server plugins with the latest hardware and software patch and firmware versions.
- Maintain system uptime (both hardware and software level) on network, storage and compute nodes.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Maintain virtualization, storage, security, backup and redundancy strategies.
- Develop/write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as monitoring with Infrastructure as a Service (IaaS).
- Participate in the design of information and operational support systems and provide 2nd level support.
- Ensure technical documentation exists i.e. policies, processes and procedures for all compute nodes, backup and storage infrastructure.
- Provide real-time reporting of backup storage consumed and utilized resources to include performance metrics for tape and disk space consumption, storage availability, performance and trends.
Attributes:
- Ability to present technical data in a comprehensive, yet clear manner.
- Expert Virtualization technologies knowledge in CI and HCI arena and centralized backup system administration.
- Excellent communication and listening skills.
- Good interpersonal, written, and oral communication skills in English and Swahili.
- Strong Planning and organizing skills.
- Project Management skills.
- Decision, Conceptual and Analytical skills.
- SLA and Vendor Management skills.
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Qualifications and Experience:
- At least Bachelor's degree in Computer Science, Computer Engineering, Information Technology or any related academic field.
- IT professional certifications in VMware Certified Professional Datacenter Virtualization (VCP-DCV), ITIL, Professional VMware NSX-T Data Center, VMware vSphere with Tanzu Specialist.
- Minimum of three (3) overall years' experience on server infrastructure support.
Job opening date : 24-Dec-2021
Job closing date : 07-Jan-2022
Relationship Officer; Consumer Special Schemes (1 Position(s))
Job Location :
Capital Office, Dodoma
Job Purpose:
To Manage the end to end Relationship of Key Stake Holders (TPDF, JKT, Police, Prison, Immigration, Fire & Rescue and Others in the Special Schemes Space). To ensure the segment provides tailor made solutions which carters for the need of the segment. Responsible for designing sales strategies and ensure smooth execution for the growth of the Special Schemes Portfolio across the network.
Duration- 2 years
Main Responsibilities:
- Designing the annual action planning for the Special Schemes Portfolio and ensure it is executed through out.
- Drive loyalty through mass by developing CVP based robust financial inclusion products & service offers that is tailored to the needs of mass market segments and which makes a positive contribution to usage of banking products & services.
- Ensure penetration to Special schemes by Increasing account base, through Mass account opening in the Barracks /Centers of the special schemes including forex business and Mortgage.
- Create rapport with all stakeholders that is TPDF, JKT, Police, Prison, Immigration and Fire & Rescue.
- Ensure well defined and seamless process on the Special scheme's propositions to Customers satisfaction.
- Proactive nurture and leverage sustainable, robust stake holder relationship, coalitions and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities).
- Identify customer segment needs and ensure development of appropriate tailor-made solutions.
- Ensure strategic agenda is delivered to the required standard in order to drive Special Schemes acquisition and relationship management is well maintained.
- Support the senior manager to forecast future market trends and translate these into segment level strategy to create and sustain competitive advantage.
- Design sales strategies and embed sales culture across the network.
- Ensure leads generation directly or through branches for all the Personal Banking products with a key focus on Special Schemes.
- Manage the segment sales and revenue with the key focus to increase profitability.
- Conduct business/Sales discussion and negotiations for the purpose of generating relevant business with Stake holders, prepare business proposals for decision-making to the relevant committees.
- Establish strengthen and Manage Relationship with all the key stakeholders in the Special Schemes space as well as at individual official level.
- Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget.
- Be an effective agent of change and role model for RMs and Branch network.
- Ensure continuous product improvement and digitization of processes.
- Monitor and review branch performance on this Portfolio to ensure target are met and the quality of the portfolio is maintained.
- Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures.
- Be conversant with policies, procedures and Market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
- Ensure Loans verification process is properly done on time and feedbacks are sent to the network & customers on time. Processing & Manage Loan disbursement and ensure TAT adhered appropriately.
- Support Relationship Officers and branch sales team through coaching and coordination and participate in the fresher training of Relationship Officers.
- On regular basis visit TPDF, JKT, Police, Prison, Immigration and Fire & Rescue for addressing challenges and also visit barracks & centers for the purpose of cross selling and strengthening the relationship.
- Productivity or Resource utilization standards.
- Audit ratings.
- Customer deposit targets.
- Retail Asset targets.
- Interest, NII Income targets.
- Timely and accurate branch support.
- Relationship Management with all the employers and key decision makers.
- Customer banking services wallet share.
- Planned visits to all the employers.
- Ensure account generation through employers.
Attributes:
- Technical MS application (Excel, Vision, Word, Publisher).
- Behavioural Adaptability, Building Positive Working Relationships, Coaching, Communication, Continuous Learning, Contributing to Team Success, Customer Focus, Formal Presentation, Innovation, Planning & Organising, Work Standards.
- Excellent communication and listening skills.
- Confidence and presentation skills.
- Understanding and interest in financial/banking products and markets.
- Ability to explain and handle complex information clearly and simply.
- Good sales and negotiation skills.
- Competence Development.
- Strong Leadership Skills.
- Complaints management.
Qualifications and Experience:
- Diploma/Advanced diploma/Degree in business related studies.
- At least 3 years' experience in banking operations, Managing Relationship and or Portfolio Management.
Job opening date : 24-Dec-2021
Job closing date : 07-Jan-2022
Senior Product Manager; Revenue Assurance (1 Position(s))
Job Location : Head Office
Job Purpose:
Manage revenue assurance activities across the Business and continuously identify and mitigate financial risks within revenues, margins and cash flows.
Identify and deliver opportunities and solutions to improve performance across all Retail Products and Channels as well as Retail Business Segments.
Main Responsibilities:
- Maintain an end-to-end view of all customer related revenue processes across the Retail Business.
- Regularly review and ensure that published tariffs/business rules are implemented accurately in the CBS or any other relevant system.
- Monitor, asses and create reports highlighting new products performance against revenue (NII and NFI) budget.
- Monitor Cost lines for the department. Ensure that lines are within budget.
- Conduct period pricing reviews (quarterly) across key Retail Product and Channel lines.
- Detect and plug revenue leakages.
- Identify missed revenue opportunities.
- Continuous review of service paths and revenue paths.
Conduct Deep dives into the various Retail Product and Channels Highlighting key insights into
oRevenue Driver Trends
oExpense Driver Trends
oUtilization
oOptimization opportunities
oActive Customer trends
Drive a culture of operational revenue assurance across the business from
oProduct creations
oRevenue analysis
oEngaging and influencing all stakeholders who impact or are impacted by the revenue process.
- Map and implement control routines for all revenue affecting activities including discounts, adjustment and promotions as well as co-ordinate efforts to develop policies and procedures that streamline revenue assurance processes.
- Annual Review of Pricing Framework and recommend areas that require to be enhanced, improved, etc.
- Pricing and revenue monitoring.
- Income targets strategies and product and channel profitability analysis.
- Competence skills in teamwork and meetings management.
- Regular review of individual performance targets and give constructive feedback for development.
- Being pro-active to identify products issues and resolve them timely in proactive manner.
- Improve product portfolio within authority level according to set standards.
- Manage relationship with business partners and all other stakeholders.
Attributes:
- A comprehensive knowledge of Tanzanian Banking products and systems that support them.
- Conversant of product offerings in the wider financial services industry.
- A wide knowledge of NMB strategy and policies.
- Detailed knowledge of Retail buying behavior, marketing techniques and evolving trends
- An understanding of customer segmentation theory and practice.
- A detailed understanding of banking industry, advisory, regulatory and professional bodies.
- A good understanding of legislation related to financial services and channel delivery.
- A good knowledge of constructing reports, executive summaries and briefs.
- Greater understanding of product life cycle.
- Communication skills both written and oral.
- Strong Analytical Skills.
- Project management skills.
- MS Excel proficiency.
- Good interpersonal and networking skills.
- Negotiation skills.
- Report writing skills.
- Ability to explain and handle complex information clearly and simply.
- Presentation and Training skills.
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Qualifications and Experience:
- An advanced diploma/degree in Business, Accountancy, and Economy, Finance or any other related field.
- Any course or training in product development is an added advantage.
- Able to deal professionally, confidently and effectively with staff at all levels, internally and externally.
- Ability to keep abreast of industry changes in both the business and marketing environments.
- A minimum of 6 years of working experience in Retail Banking within the Financial Services Industry.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Conversant in Customer segmentation, Pricing and Product Development procedures/processes.
Job opening date : 24-Dec-2021
Job closing date : 07-Jan-2022
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