New Job Opportunity at National Bank of Commerce (NBC) - Head: Fraud & Forensic Investigation

National Bank of Commerce

Jobs in Tanzania 2021: New Job Vacancies at National Bank of Commerce (NBC) 2021

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AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021

Position: Head: Fraud & Forensic Investigation
Location: Head Office NBC
Type: Full time
Job ID: R-15918983

Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

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Job Summary
To drive the implementation of strategy to standardize fraud risk management to Group standards. To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption into. forensic methodology, governance and delivery objectives.

Job Description​
Accountability ; Business Soliciting – Acquisition/Recruitment

• Customer acquisition /recruitment
• Visit existing customer frequently
• Ensure all the customer acquisition point are working perfectly all the time

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To enhance customer experience ensure branches are perfect executing the following:

• Account opening Account maintenance Loan on boarding Digital on boarding Digital activation and usage
• Identify areas / sector relevant for business growth in their locality
• Identification, soliciting, KYC and risks review of potential customers and approach them to open account
• Work with Business Development Partner to initiate development of relevant products to the particular locality
• Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
• Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
• Address the customer queries in relation to business matters

Accountability ; Deposit Mobilization

• Proactively understanding the business dynamics in the locality and take advantage to grow deposit.
• Supervise all the deposit mobilization campaign in branches
• Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets
• Proactive following of activities identified on the branch activity calendar

Accountability ; Cross selling

• Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
• Collection of market intelligence information local competition, products and levels of service

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Accountability ; Relationship Management

• Drive customer engagement activities in branches
• Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty
• Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions
• Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding
• Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.
• Maintenance of business acquired to ensure customer activeness and reduce churn

Accountability ; Reports, Monitoring & Turnaround

• Maintain database of High net worth customers in the branche.
• Monitoring of branch business growth through KPI
• Loan turnaround time for loans and recovery support
• Responsible for PAR and NPL of the Branch retail loans
• Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level

Accountability ; Coaching and Mentoring

• Coach and mentor the branch Sales team on regular basis
• Monitor and report performance as per agreed KPIs

Other duties

• Participate in branch budgeting of all Sales related activities
• Carried out other duties as assigned by the Branch Manager.
• Prepare various reports and business proposals for management approval
  

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Qualifications

• Bachelor's Degree - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)

Deadline: 20th August, 2021.

CLICK HERE TO APPLY!