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Jobs in Tanzania 2020: Jobs Vacancies at Greenlight Planet Tanzania 2020
Customer Service Representative
Greenlight Planet Arusha, Tanzania
Job description
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
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Greenlight Planet Arusha, Tanzania
Job description
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
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PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | ZIPO ZA NECTA NA MOCK 1988 - 2019. CLICK HERE!
Key Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating leads for the sales team by screening callers and identifying potential sales opportunities;
- Supporting the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
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Must-haves
- Good communication skills with fluency in both written and spoken English
- Local language preferences - Swahili
- Strong interpersonal skills
- Maximum 2 years experience in a similar role
- Basic Microsoft- Excel skills
- Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Managemen
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Thank you for your interest in this opportunity with Greenlight Planet Tanzania ! Greenlight Planet is expanding its operations in Tanzania and will need to hire many Customer Service Executives over the next few months. Shortlist is supporting this process by finding great candidates like you, who are a fit for the role and keeping them ready for placement in the coming months. Candidates that do well in their assessments and meet the requirements for this role will therefore be placed in a 'Roster' to get first priority for the interviews for this role each time Greenlight Planet is onboarding new members to their team.
Thank you for your interest in this opportunity with Greenlight Planet Tanzania ! Greenlight Planet is expanding its operations in Tanzania and will need to hire many Customer Service Executives over the next few months. Shortlist is supporting this process by finding great candidates like you, who are a fit for the role and keeping them ready for placement in the coming months. Candidates that do well in their assessments and meet the requirements for this role will therefore be placed in a 'Roster' to get first priority for the interviews for this role each time Greenlight Planet is onboarding new members to their team.
This means that, should you be a fit for this role, you will hear from us within three weeks of completing your assessments, rather than the usual 7 days turn around time. You will be able to view your application status by logging in to your account, and rest assured you will still be top of mind!
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