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| Catholic Relief Services (CRS) |
Description
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
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Job Summary
Internal Staff Only
Responsible for managing infrastructure and networking services for CRS’ global office footprint. Responsible for managing the infrastructure, networking, and communication services for CRS headquarters. Manages a team of individuals, sets direction and deploys resources. Recommends departmental-specific procedures and implements those that are approved. Provides input to the development of the annual operating budget for functional areas of responsibility.
Roles and Key Responsibilities
-Provide oversight and guidance for the management of infrastructure, networking, and communication services
- Ensure that plans are in place for monitoring production systems to identify and address performance issues and risks
- Ensure the proper management of operations, maintenance, and support services of CRS systems
- Ensure proper management of contracts with technology companies that provide operations, maintenance, and support services to CRS.
- Report to business
- Ensure administrators are trained in management of CRS systems
- Develop roadmaps for each service at least 18 months’ out
- Develop relationships with departmental and overseas operations leadership to make sure services are aligned with their expectations.
-Recommends departmental-specific procedures and implements those that are approved.
-Provides input to the development of the annual operating budget for functional areas of responsibility.
-Proactively identifies and recommends the need for new or enhanced procedures.
Preferred Qualifications
- Master’s Degree
- Demonstrated working knowledge of: (1) Catholic Church organizational structures and (2) Catholic Social Teaching.
- Computer proficiency with the ability to utilize MS Word, Excel, Power Point as well as other platforms.
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Supervisory Responsibilities (if none, state none)
Currently has four direct reports distributed globally across the agency. Supervisory Responsibilities (if none, state none)
- 3 Analyst I positions
- 1 Analyst II position
Key Working Relationships:
Internal
- Works with Manager II, Global Service Desk to deliver core infrastructure, networking, and communication services for headquarters. The Manager II, Global Service Desk is accountable for delivering services headquarters and has a dotted-line relationship with the Manger II, Global Infrastructure, Networking, and Communications
- Works with Regional ICT Managers to deliver services to regions/countries
- Works with the Manager II, Data Protection, Information Security, and IAM to secure infrastructure, networking, and communication services
- Works with the Director I, ICT4D Services to deliver core ICT services for programmatic ICT
- Works with the Director II, Enterprise Services to deliver core ICT services for internal applications and platforms
- Works with the Manager I, Digital Workplace Service Project Manager to charter, plan
- Through NetHope, works with peers within the INGO industry to advance the sectors usage of infrastructure, networking, and communication technologies
Qualifications
Basic Qualifications
- Bachelor’s degree in a related field required.
- Minimum of six-eight years of relevant work experience
- Minimum of three years of management experience.
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Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer:? This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)
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Other Locations: Central Africa, Latin America and Caribbean, Southern Africa, West Africa, East Africa, Europe‚ Middle East and Central Asia, Asia
Job: Cross-Functional
Organization: Catholic Relief Services
Schedule: Regular
Shift: Standard
Employee Status: Manager
Job Type: Full-time
Job Level: Day Job
Travel: Yes, 15 % of the Time
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