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| ABSA Group Limited |
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
About Us
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.
Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.Recommended:
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
Position: Customer Service Advisor
Location: Iringa General Stores Branch - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE! Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.
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Questions and It's Best Answers plus Examples. Click Here! Job Description
Customer (Insights and experience): To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details. | : Customer Experience support | Assist in the Customer Experience roll out of various campaigns to drive customer service related matters Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes: Customer Service Surveys | Ensure that data required by the survey house is received on time and accurate Review reports on problems identified Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey: Statistics | Collection and consolidation of weekly, monthly and quarterly statistics Track management expenses for Customer Experience costs and expenses: Switchboard Operators Management | Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning: Events Management | Plan, coordinate and execute events in driving a positive culture of Customer Experience: Internal support | Provide additional support to the Communication/Marketing areas:
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,167 POSTS) Qualifications
Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)
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