 |
| SPENN Tanzania Limited |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Position: Customer Service Agent
Location: Dar es salaam
Job Summary
SPENN is a global Mobile Banking App developed by Blockbonds AS, a
Norwegian Fintech company. Through the SPENN app, everyone can access
services such as; payments to anyone, anywhere, shop in local stores,
e-commerce, saving money and investment capabilities secure, instantly
and free. The SPENN app is completely free to download and use. We
believe that everyone should have equal access to banking services. If
you share our values, we would love to have you on board our team, and
commonly work towards success for our brand! SPENN is a global mobile
Banking App with a vision to give banking access to everyone, regardless
of demographical, sociocultural and geographical factors. SPENN
currently has a presence in 4 markets in Asia and Africa. We use our own
payment solution to pay for all costs within the company.
Recommended:
Job Description
Reports to Customer Service Team Lead
Position Overview:
We
are looking for someone capable of taking responsibility of all
customer service related issues throughout Tanzania market. The role
addresses customer’s inquiries, issues and concerns through email, chat,
social media and even phone.
As the customer support agent (CSA),
you must possess good team player skills. We expect a high quality of
work, and need someone to take the responsibility that comes with this
role. As the CSA, you will be a part of an amazing global Customer
Service Team who strives to offer first-rate service to our customer’s
and where ideas can be shared and improvements can be made.
Recommended:
Duties & Responsibilities:
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution timely
- Prepare reports and recommend potential services to management by collecting customer information and analyzing customer needs
- Take part in Customer activation/ conversion and retention projects
- Manually processing customer’s KYC requests based on the set procedures.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Communicating and coordinating with colleagues as necessary.
- Field support and related tasks
- Other tasks as assigned.
Read Also:
Skills & Qualifications
- Minimum 2 years of experience in Customer Support or equivalent
- Excellent verbal and written communication skills
- Degree in communication/ commerce/ business or equivalent
- Understand and can manage CRM systems
- Able to type quickly and accurately
- Willingness to work a flexible schedule in a start-up environment
- Able to work independently while being a team player
- Punctual, reliable and with genuine concern to help customers
- Proficient in computer use
Recommended:
Company Perks & Benefits:
- Mandatory government payments
- Paid leaves
- Sufficient equipment
- Great work environment
- Working for a socially good cause
- Growth in global tasks and responsibilities
Please send your resume and cover letter to: Rosemary Mattaba, Customer Service Team Lead –rosemary@spenn.com
1 comment:
ELIBAHATI DAVID SIKAWA,
P.O.BOX 37,
Arusha
Tanzania
+255 769 191 913
+255715 081 818
SPENNY TANZANIA LTD
P.O Box……
Tanzanaia
Dear Sir/Madam
RE: APPLICATION FOR THE CUSTOMER SERVICE AGENT.
I am writing this letter to apply for the post of customer service agent staff at Spenny Tanzania Ltd. I saw an open call for the applications on www.ajiraleo.co.tz.
I am very familiar with the work of sales and customer service as stipulated a lot in my Curriculum Vitae, since I was followed its work since 2012. Moreover, I was very pleased to find out about this employment possibility, since I perceive your Company as one of the leading Company in Tanzania.
I perceive this employment opportunity as a significant advancement in my career, since the company is the leading Company in the field. I believe that work in this Company can be a good environment to show off my full potential and utilize my skills and knowledge. In that line I am looking forward to your call for an interview.
As requested I am enclosing my resume, where you can find detailed information on my experience and skills. You can contact the reference persons listed. If you need additional information or documents, feel free to call me on my contact enclosed in the curriculum vitae.
Yours faithfully,
Elibahati David Sikawa
………………………
Post a Comment