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| National Bank of Commerce (NBC) |
Jobs in Tanzania 2020: New Jobs Vacancies at National Bank of Commerce (NBC) 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Position: Personal Banker
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
Job Description
Accountability: Achievement of Contracted Sales Target
- Be accountable for end to end sales fulfillment
- Selectively acquire potentially profitable customers by converting qualified leads into a sale.
- Address customer needs by providing appropriate banking advice and guidance
- Extend customer relationships to relevant parties to address customer needs (for eg. Financial solution's, migrating
- customer to new segment, referring customer to internet/telephone banking, increase credit facility, servicing etc)
- Achieve contracted sales targets according to sub-segment objectives
- Act as a single point of reference to appropriately channel the customer
- Selectively acquire potentially profitable customers by converting qualified leads into a sale.
- Proactively retain, cross-sell and expand utilization of products and services by converting qualified leads into sales
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Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!Accountability: Effective Team Membership and Self-development
- Ensure punctuality and availability to clients at all times.
- Create an environment enabling tellers to satisfy clients’ needs.
- Promote the use of electronic medium (ATMs, Internet Banking).
- Identify cross-selling opportunities + leads and refer to sales consultants.
- Ensure all tellers have sufficient cash and stationary at all times.
- Ensure timely authorization of teller transactions.
- Manage and control effective ATM replenishment and balancing.
- Maintain a neat and tidy workstation-practice, a clear desk policy.
- Portray a professional image.
Accountability: People Management
- Supervise a team of teller to ensure effective daily operations
- Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
- Establish and maintain a succession plan for the team
- Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Human Resources Business Partner and create plans to address the issues
Accountability: Customer Satisfaction
- Ensure customer satisfaction by delivering exceptional customer service by adhering to the Service Standards
- Accurately determine Customer needs through interaction with the client
- Log all complaints and complements on Customer Care Process (CCP) system as per policy and procedure
Accountability: Operational efficiency and Compliance
- Ensure compliance to NBC's policies and procedures
- Sign off and adhere to the applicable sales and service standards
Accountability: Managing career and personal development
- Manage own career and personal development by ensuring product increase knowledge
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Qualifications
Bachelor's
Degree - Business, Commerce and Management Studies, Commercial mindset -
Junior (Meets some of the requirements and would need further
development), Customer Excellence - Service Delivery (Meets all of the
requirements), Digital familiarity (Meets all of the requirements),
Effective communication - Basic (Meets all of the requirements),
Experience in a similar environment, Openness to change (Meets some of
the requirements and would need further development), Product and/or
Service Knowledge (Meets all of the requirements), Sales Management
(Meets some of the requirements and would need further development)
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MODE OF APPLICATION: APPLY ONLINE
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