 |
| Four Seasons Safari |
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Ajira Mpya Four Seasons 2020, Nafasi Za Kazi Four Seasons, Jobs In Tanzania 2020
ABOUT US
Dedicated to perfecting the travel experience through continual
innovation and the highest standards of hospitality, Four Seasons can
offer what many hospitality professionals dream of -the opportunity to
build a life-long career with global potential and a real sense of pride
in work well done.
Recommended:
Position: Lodge Assistant Manager (Tanzanian National)
Job ID: REQ10194903
Location: Serengeti
Type: Full Time
This position is for a local Tanzanian, If you are not Tanzanian we can not consider your application.
This position is for a local Tanzanian, If you are not Tanzanian we can not consider your application.
The Ideal candidate should have luxury hotel / lode experience and previous management experience.
Recommended:
BASIC PURPOSE:
Oversees
the Front Desk operations and acts as the Front Office Manager and
manager on duty in the Lodge when senior managers are not available.
Directs staff that performs the following duties and will also perform
these duties on own: welcomes and registers Lodge guests, explaining
the accommodations and establishing credit or method of payment. Checks
guest out of the Lodge, preparing and explaining the bill. Responds to a
wide variety of guest requests by accurately assessing the guest needs
and requests and then adding personal recommendations and touches to
achieve maximum customer satisfaction while complying with all Four
Seasons’ policies.
Read Also:
ESSENTIAL FUNCTIONS:
Manages
the staff at the Front Desk. Interviews, trains and schedules the
staff. Conducts Performance Evaluations and disciplines staff when
needed. Coordinates arrivals, departures and billing requirements with
Sales and F&B departments. Blocks rooms for arrivals and ensures any
discrepancies are resolved. Reviews daily arrivals to ensure proper
handling of Special Attention Guests, Return Guests, and Groups. Assures
that all financial and credit procedures are followed. Follows up on
credit problems with Front Office Manager and/or Credit Manager. Reviews
all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
Checks cashiers’ work at end of shift to ensure all transactions are
reconciled with proper approvals and endorsements. Takes action in all
matters related to the safety, security, satisfaction and well being of
Lodge guests and employees when senior managers are not available.
Responds swiftly and effectively in any Lodge emergency or safety
situation. Resolves guest complaints from all areas of the Lodge,
handling all guest interactions with the highest level of hospitality
and professionalism, accommodating special requests whenever possible;
assists customers in all inquiries in connection with Lodge services,
hours of operations, key Lodge personnel, in-house events, directions,
etc. Responds to all guest requests in an accurate and timely manner.
Interaction with guest will be in person and by phone. Checks guest in
and out in an efficient and friendly manner, using guest name whenever
possible. Assures that guest is assigned type of room requested and the
correct rate is charged. Arranges for luggage to be delivered to guest
room. Issues correct keys to the guest. Checks out guest at end of
stay. Ascertains guest satisfaction, collects keys, posts late charges
and presents bill to guest. Settles bill accurately through credit card
or cash transaction. Utilizes a variety of computer systems to check
guests in and out, run daily reports and select and block rooms for
arriving guests. Conduct self in a professional manner at all times.
Adhere to the established standard of conduct and house rules, fire
regulations and department procedures and policies. Dresses in issued
uniform and ensure a neat, clean and tidy appearance at all times.
Report to work on time, aware of schedule at all times and if unable to
attend work, notifies the Supervisor in adequate time as stated in
Employee Handbook. Complies with Four Seasons’ Category One and Category
Two Work Rules and Standards of Conduct as set forth in Employee
handbook. Works harmoniously and professionally with co-workers and
supervisors. Accepts reservations, changes and cancellations in the
absence of Reservations Agents and oversees the Reservations in the
absence of Revenue/Reservations Manager. Can answer guest calls and
direct them appropriately in the absence of a Communications Operator.
Ensures all Paper work regarding Tanapa cards are maintained accurately
and checked on a daily basis. Ensure Card Balances are accurate. Ensure
daily report Netma is accurate and sent on time. Ensures GA report is
accurate with all guest preferences/ Glitches noted Ensures all Team
members update guest profile in Golden and ensure maximum details of
guests are captured in Golden including guest pictures Ensure Chat desk
is manned and all chat conversations are accurate , timely and
appropriate Ensures all Safety and Security procedures of the Lodge are
followed including checking of various security features installed at
the Lodge Oversees the Transportation needs of the lodge including
assigning the vehicles for lodge staff and guest pick up. Ensure all
vehicles are set as per standard prior to driving the guests. Conducts
briefing for all staff once or twice a day depending on the shift. Also
Conducts briefing for the Drivers on a daily basis , once transportation
plan for the next day is complete.
MODE OF APPLICATION: APPLY ONLINE
No comments:
Post a Comment