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| KCB Bank Tanzania Limited |
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Job Title 
T24 Support Lead
T24 Support Lead
Location TANZANIA
TANZANIA
Organization Name KCB Bank Tanzania
KCB Bank Tanzania
Department Description Information Technology
Information Technology
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Brief Description
-
Responsible for 1st level support of T24, NOBS, Clearing (MIPPS),
Internet Banking, Active Directory Users and Mobee application system
and responsible for managing day to day incidents and user’s support.
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Detailed Description
·
Investigating, diagnosing and resolving T24 and other system
incidents assigned within the agreed timelines in the Service Level
Agreement.
· Supporting and troubleshooting cheque processing in Channel manager, Sybrin and ITSM system.
·
Responsible for Issue tracking, resolving and closing NOBS,
Mobi, IB, Sybrin, ATM and Credit Cards on Channel Manager Interface.
· Escalating more complicated and technical problems to the 2nd level support within the IT departments.
·
Ensures that daily status reports are compiled and continually
modified to meet the needs of the business as well as reporting to
senior managers on any issue that could significantly impact the
business.
·
Assisting in the compilation of the Client Support technical
documentation, Service Catalogue, guidelines and procedures and ensure
they are disseminated to users.
· Communicating list of T24 System changes and Impact to Client Support Manager.
·
Producing and maintaining appropriate documentation to the
defined ICT team standards, ensuring that new procedures are documented
in an efficient and timely manner and that suitable version control is
employed.
· Testing of fixes and changes prior to promotion of Data Libraries to T24 Live Production.
· Creating awareness among users and support staff on utilization of the core banking systems (T24).
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Job Requirements
The candidate should have Bachelor Degree in IT or Equivalent and Experience in Core Banking system preferably T24
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