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| Plan International |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Job Title: Case Management Officer
Location: Kibondo, 08, TZ
Company: Plan International
Location: Kibondo
Reports to: Case Management Coordinator
Closing Date: 11th December, 2019
The Organisation
Plan
International is an independent development and humanitarian
organisation that advances children’s rights and equality for girls.
We
believe in the power and potential of every child. But this is often
suppressed by poverty, violence, exclusion and discrimination. And it’s
girls who are most affected.
Working
together with children, young people, our supporters and partners, we
strive for a just world, tackling the root causes of the challenges
facing girls and all vulnerable children.
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We
support children’s rights from birth until they reach adulthood. And we
enable children to prepare for – and respond to – crises and adversity.
We drive changes in practice and policy at local, national and global
levels using our reach, experience and knowledge.
We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.
This
role will have interface with the children, caregivers as well as
partner agencies. The CMO’s key responsibility is ensuring that refugee
children receive timely and appropriate services. The role has overall
supervision of case management assistants.
Dimensions of the Role
Reports to Case Management Coordinator
Supervises Social Workers
Has no delegated authority
Accountabilities
- Responsible for identifying , screening and conducting assessments for unaccompanied and separated children (UASCs)
- Ensuring that all identified UASCs are registered into CPIMs and each child given individualised code
- Prepare and submit case records/ documents for case conferencing/ BID panels
- Assigning registered children to case management assistants and social workers for case opening and follow-up
- Work closely with data management coordinator to produce weekly and monthly reporting
- Provide technical and management leadership to Case Management Assistants and Social Workers
- Develop work plan and oversee the implementation of case management activities
- Develop capacity building for children, parents and community members
- Offer continuous support to staff to ensure that are aware and follow case management
- Ensure all staff understand different needs of children and youth and respond appropriately
- Dealing with Problems:
- The position involves resolving a wide range of challenges which occur in managing different people with different background and culture.
- The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics.
- S/he will demonstrate the ability to solve problems, be creative while providing support.
Recommended:
Human Resources Management
- Supervise staff to ensure that they are offering timely and appropriate services to children
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
- Ensure timely completion and submission of weekly and monthly reports
- Representation and Coordination in inter-agency meetings
- Case Management field officer will represent Plan at meetings including CCM and CPWG.
- Develops and maintains effective coordination with key Agencies and government in the child protection referral network.
- Participate in community awareness where necessary and disseminate stories and innovative practices from Plan practices.
- Must have good public relations (PR) to facilitate smooth networking between Plan and other agencies
Dealing with Problems:
The position involves resolving a wide range of challenges which occur in managing different people with different background and culture. The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics. S/he will demonstrate the ability to solve problems, be creative while providing support.
Skills specific to the post
- Participatory planning and monitoring, Understanding of emergencies with basic technical knowledge of child protection, WASH and EiE
- Proficient in team building and community work
- Use a rights-based approach in child protection
- Good written and oral communication skills in English and Swahili. Knowledge of French and Kirundi is desirable
- Community mobilization, problem solving skills and interpersonal skills
- Ability to work in a multidisciplinary and multicultural environment
- Proficient in computer skills and ability to work under stress and in stressful environments
Key relationships
[This section refers to people inside and/or outside of the organisation that the post-holder needs to have contact with, and why. This should include virtual presence.]
At field office the post holder will work closely with the emergency team staff with CPiE Specialist support.
Works very closely with the Compliance and Reporting Coordinators
Works closely with Service Centre Coordinators
Technical expertise, skills and knowledge
Essential
- Bachelor degree in social work, Social Sciences, psychology, or its equivalent
- Three years’ experience in related field.
- Experience with refugees will be an added advantage
- Good knowledge of computer applications
- Must be familiar with the context and sensitivity of accountability programming
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Relates to people in a friendly, open and accepting manner
Timely and accurate in executing his/her duty
Pays attention to detail
Critical thinking and strategic planning
Excellent verbal and written communication skills
Plan International’s Values in Practice
We are open and accountable
Promotes a culture of openness and transparency, including with sponsors and donors.
Holds self and others accountable to achieve the highest standards of integrity.
Consistent and fair in the treatment of people.
Open about mistakes and keen to learn from them.
Accountable for ensuring we are a safe organisation for all children, girls & young people
We strive for lasting impact
Articulates a clear purpose for staff and sets high expectations.
Creates a climate of continuous improvement, open to challenge and new ideas.
Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
Evidence-based and evaluates effectiveness.
We work well together
Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
Builds constructive relationships across Plan International to support our shared goals.
Develops trusting and ‘win-win’ relationships with funders, partners and communities.
Engages and works well with others outside the organization to build a better world for girls and all children.
We are inclusive and empowering
Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
Builds constructive relationships across Plan International to support our shared goals.
Develops trusting and ‘win-win’ relationships with funders, partners and communities.
Engages and works well with others outside the organization to build a better world for girls and all children.
Physical Environment
Typical working at the field with limited stay at the office
Level of contact with children
- High level: Frequent interaction with children
- Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
- A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy.
As an international child centred community development organisation, Plan International is fully committed to promoting the realisation of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.
Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.
We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls’ rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.
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