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| Mwiba Holdings Ltd |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Position: Sales & Reservations Manager – (1 Post)
Mwiba
Holdings Limited is registered Tanzanian Company under Companies
Ordinance (Cap. 212) and a leading Hospitality company with its
Operations in Arusha, Meatu-Simiyu and Mara Regions.
We are currently looking for Sales & Reservations Manager to be part of our team and provide support to all our tourist facilities and enhance Photographic Safari Experience
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KEY RESULT AREAS / ESSENTIAL FUNCTIONS
- Overseeing all accommodation reservations for Mwiba Holdings properties ensuring that all reservations are loaded into reservation systems.
- Oversee bookings for all complimentary safari services including airport transfers, third party accommodation, flights, airport meet and greets etc. for all company’s agents.
- Monitoring agent’s emails trends and safari operations requests.
- Administering safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.
- Take control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.
- Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.
- Overall responsibility of day to day operations and running of LEX office i.e. in charge of reservation, LEX accounts, safaris and operations.
- Responsible for LEX office’s administration by planning and approving of departmental duty roster, departmental leave and off days and ensure administration of ERS system and monthly staff report.
- Working closely with HR to motivate and provide leadership and counselling to all staff at all levels to ensure a well organised, motivated and efficient work force.
- Be part of recruitment for all LEX employees.
- Checking and approving all departmental imprests and, reviewing all invoices (third party including Northern Air, and park fee invoices against sales form.
- Work closely with sales and marketing team and be part of marketing research to Identify selling possibilities and evaluate customer/agent’s needs.
- Actively seeking out new sales opportunities through cold calling, networking and social media
Recommended:
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
- A 3-years diploma/bacheloris degree in tourism or sales and marketing management from an internationally accredited tertiary institution.
- An advanced level of computer literacy with special focus on hospitality data use systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook.
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Experience and Skills:
- A minimum of 5 years of hospitality sales and marketing management.
- Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.
- High level of leadership skills as well as a team player who demonstrates the ability to build and develop successful department
- Have the ability to work through periods of high demand and ready to work on weekends.
- Ability to maintain physical stamina.
- A passion for hospitality and the photographic safari industry.
- Have a positive attitude and the ability to think out of the box.
- Assertiveness, patient and possessing good organizational skills.
MODE OF APPLICATION:
Applicants are invited to submit their CV’s/Resume’s and copy of certificates to HR Office through Reception (for hard copies) or via e-mail to: Recruitment@tgts.com
Please forward applications before 27th December 2019.
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