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| Standard Chartered |
Job
in Tanzania 2019: New Job Opportunities at Standard Chartered, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Job Title: Fraud Analyst, Retail Banking - (1900028457)
Job: Risk
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 14/Nov/2019
Unposting Date: 29/Nov/2019
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About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're
committed to promoting equality in the workplace and creating an
inclusive and flexible culture - one where everyone can realise their
full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client
base.
The Role Responsibilities
- Support the Fraud Risk Head in developing a sustainable system for Fraud identification, monitoring, investigating and reporting in order to minimize fraud losses and ensure timely recovery of fraud related claims.
- Reduce fraud losses by way of :
-Timely investigation and resolution of cases
-All possible recovery opportunities to be explored and tracked closely.
- Identify and develop effective fraud control policies and procedures in line with the Fraud risk Management strategy of Prevention, Detection, Deterrence, Mitigation, Investigation and Recovery.
- Identify, Investigate and Resolve Fraud issues relating to retail clients portfolio; Identify, develop and continuously improve fraud prevention procedures and measures.
- Track Fraud losses closely and ensure that they do not exceed the budgets.(Budgets are determined annually at group level)
- Make informed recommendations on Fraud write-offs.
- Liaise with Industry risk forums, franchisee, regulators and law enforcements as appropriate.
- Contribute to the initiatives of the bank including Customer charter and ensure compliance to regulatory, legal and internal policies of the bank.
- Analyze and review fraud trends and provide recommendations to Manager retail risk operations on control measures to minimize / mitigate such frauds.
- Ensure generation of adequate MI is in place and necessary submissions are made on time including regulatory submissions if applicable.
- Independently determines if transactions are fraudulent and should be cancelled and refunded, or are legitimate and should be processed and fulfilled;
- Maintains or exceeds guidelines for timely resolution of disputed transactions to minimize potential revenue losses;
- Track chargeback activity working to identify best practices for identifying fraud;
- Contacts and effectively communicates with internal and external customers, banks, and Law Enforcement via multiple channels (phone, email, etc…) and effectively manages incoming communication
- Maintains or exceeds established standards for customer service, and resolves issues with little or no supervision; escalates complex issues as necessary;
- Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
- Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
- Analyzes acquired data and reports to identify new fraudulent activity;
- Investigate fraudulent activities and work with Law Enforcement to bring cases to prosecution;
- Maintains or exceeds required performance standards;
- Performs special projects in a timely manner, as requested.
Recommended:
Our Ideal Candidate
- Knowledge of the operating procedures and policies of Retail Clients
- Degree education with 2 years banking experienced
- Experience of fraud investigation, prevention and management, including interview techniques, research methods, accounting and audit control based procedures, rules of evidence, and disciplinary procedures.
- A background in regulatory, legal, law enforcement, audit, or similar work is essential.
- Card product and specific investigation knowledge would be a plus.
- An appropriate professional qualification is desirable.
Read Also:
NEW TANZANIAN JOBS OPPORTUNITIES 2019 (1,130+ POSTS)Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.
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