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| Old Mutual Kenya |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Position: Claims Analyst, UAP Insurance Tanzania
Recruiter : Old Mutual Kenya
Recruiter : Old Mutual Kenya
REF: 1433/KENY/GT/Claims Analyst/Central/251119
Deadline: 2019-12-06
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Introduction
To
process claims in an expeditious and professional manner thereby
meeting the customer’s expectations and the overall departmental
objectives.
The
Claims department plays a significant role in upholding the company’s
credibility in its ability to meet its liabilities. Motor insurance
claims are numerous, and the business landscape is very competitive.
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Minimum Requirements
Qualifications:
Degree (desirable)
Recommended:
Job Specification
§ Register and post new claims and processes them within the set standards to ensure quality customer service is given.
§ Set initial reserves for new claims and recommend reserve changes
§ Close files as payment/recoveries are made
§ Ensure prompt salvage & reinsurance recovery payments are received and communicated to Accounts for posting
§ Prepare claim summary reports
§ Track by regularly updating the claims register to determine progress of the claim and advising customers on status.
§ Raise and record payment requisition voucher, forwarding the requisition to finance department and tracking the file to ensure that the cheque/credit note is received back for dispatch to the claimant within the stipulated period.
§ Identify and pursue recoveries at the point of claims registration & processing (facultative, treaties, excess of loss, co-insurance and TPO) and issuance of demand letters then passing on to legal section.
§ Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction.
§ Prepare claims statistical monthly/quarterly reports to ATI, Commissioner of Insurance and any other reports as directed by assistant manager or claims manager and ensuring that they are dispatched on time and maintaining records.
Ensure good relationship with Finance & U/Writing as per agreed SLA’s
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