Location: Dar es Salaam – Tanzania
Purpose
To market and sell Cartrack products & services and ensure that sales targets in a specified area are met. Manage key accounts, maintain long term relationships with clients and maximise sales opportunities within them. The ideal candidate must be target driven, self-starter and motivated to succeed.
Key Responsibilities:
• Identifying, calling and selling the company products and services to potential customers
• Developing long-term customer relationships in order to promote and reinforce value propositions.
• Promoting products and services to existing key account customers
• Following up on customer requests, orders placed, out of stock situations and all communication to customers.
• Identifying opportunities to grow the market share
• Achieving monthly and yearly sales targets through planning and executing plans for key accounts.
• Obtaining complete knowledge of competitor products and markets.
Experience Required
• Minimum 2 years’ experience as a Sales Consultant/Key Account Manager
(Sales)
• Experience in sales and providing solutions based on customer needs
Qualifications Required
• Degree in Marketing and Sales
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Competencies
• Excellent Communication Skills
• Customer Services Orientated
• Business Acumen
• Target Driven
• Problem Solving Skills
• Excellent command of English
Job Title: Control Room Agent
Location: Dar es Salaam – Tanzania
Purpose
To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures. To ensure prompt, efficient and effective support to clients’ inquiries.
Key Responsibilities:
• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
• Provide support when required for none streaming issues to clients that call directly to Cartrack.
• Attend to inbound calls from clients testing units or requesting positions on vehicles.
• Escalate complex matters to systems support and IT- Support staff.
• Coordinate all control room recoveries.
• Provide weekly reports to Management.
• Identify anomalies or faults from incoming cases.
• Assist the Technical team during installations.
• Attend to all activities during the shift
Experience Required
• 2 years in Call Centre environment (inbound and outbound)
• Experience in an emergency call centre environment an advantage
• Experience dealing with clients
Qualifications Required
• Diploma in Information Technology Competencies
• Excellent Communication Skills
• Customer Services Orientated
• Problem Solving Skills
• Attention to Detail
• Excellent command of English
MODE OF APPLICATION
To apply, kindly email your CV to: tanzaniacareers@cartrack.com
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