2 New Job Opportunities at The Emirates Group Company | Deadline: 15th May, 2019

AJIRALEO TANZANIA

Jobs in Tanzania 2019: New Jobs at The Emirates Group Company | Deadline: 15th May, 2019

AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Job Title: Senior Sales Support Assistant - Tanzania - 190000HR
Job Purpose

Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.

General

• Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.

• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes

• Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.

• Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate.

• Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.

• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.

• Support the Sales Support Team Leader / Sales Support Manager with Ad-hoc projects as needed

Agency Support

• Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities

• Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products outstanding in the marketplace.

• Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices.

• Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities(e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, Marhaba lounge passes, etc.)

• Create reservations, arrange ticketing and fare collection as directed, resolve booking problems.

• Regularly maintain and update salesforce.com. Produce when required commercial reports using Emirates Group’s systems.

• Administer the preparations and organization of Client/Agency familiarization events, co-ordinate with other sponsoring organizations, create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenue

Groups Support

• Handle all nation-wide business inquiries appropriate for market areas, and respond with quotations and reservations in a timely manner to ensure maximisation of sales.

• Work closely with the sales team in order to actively solicit group business in order to increase this revenue stream both from ad-hoc group requests and group series.

• Build group requests through the GYM Application, create the group contracts and monitor the group movements throughout their whole life-cycle. This includes the modification of group blocks based on required capacity, checking for deposit and cancellation deadlines and ensure full application of all the procedures and guidelines.

• Book special services such as STPC, seat allocations, special service requests meals, group check-in and any other special services that might be applicable.

• Maintain accurate filing system for all groups and ensure that each block is traced and monitored regularly.

• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately

• Maintain records of all groups before and after departure, and follow up on any group inquiries until travel is completed. Create and Track Monthly reporting related to the group sales activities and provide periodical reports to the commercial management.

• Co-ordinate with internal departments, i.e. Airports, Reservations Services, EGTIF, Accounting and Revenue Optimisation when needed and build very strong relationships with the local sales teams and Revenue Optimisation department in Dubai.

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Qualifications & Experience
Qualifications:
12 yrs schooling or equivalent

Experience:
3+ yrs Airlines Sales Experience

Knowledge/skills:
Strong Customer Service Skills
Fares and Ticketing / Reservation skills
Skilled user of MS Office packages & GDS System
Superior communication skills – written & spoken - English
Ability to work under stress, while at the same time exhibit a high degree of productivity
Ability to work independently

Please note you must have the right to live and work in Tanzania.The company will not assist with work permits.

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Job Category: Commercial
Primary Location: Tanzania-Dar Es Salaam
Job Posting: 01-May-19, 7:10:30 AM
Closing Date: 15-May-19, 7:59:00 PM

TO APPLY CLICK HERE
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Job Title: Senior Sales Executive - Tanzania - 190000HQ
Job Purpose

• Recommend sales and promotional action plans to Sales Manager based on market needs and feedback, competitors activities and subsequently assist in designing and developing sales and marketing strategies for the territory in order to ensure growth in revenue and market share for Emirates.
• Implement and monitor sales strategies in the territory to ensure that the travel trade and traveling public in general are made aware of the existence, variety, competitive prices and quality of Emirates products available. Co-ordinate the distribution of quality marketing and promotional collateral and material.
• To achieve, organise, control and monitor passenger sales targets and marketing goals of the company in the outstation.
• Participate in the preparation of operating budgets for the department. Manage sales and promotion activities within approved budgets, according to management policies and guidelines to maximise the usage of resources, controlling costs and increasing profitability.

Qualifications & Experience

• University Graduate.
• 5 -7 years experience in the travel industry, including 3 years in sales and marketing capacity for an international airline.
• Proven knowledge of the CRS capabilities and CRS use to expand distribution networks.
• Have management experience at a Junior Level and be prepared to act on their own initiative.
• Holder of a Local valid Drivers License.
• Proficient in geography and mathematics
• Have a pleasant, outgoing personality and good interpersonal skills.
• Ability to communicate fluently in spoken and written English.

Please note you must have the right to live and work in Tanzania.The company will not assist with work permits. 

Salary and Benefits 

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. 

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Job Category: Commercial
Primary Location: Tanzania-Dar Es Salaam
Job Posting: 01-May-19, 7:05:14 AM
Closing Date: 15-May-19, 7:59:00 PM

TO APPLY CLICK HERE