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Jobs Tanzania: New Job Vacancy Arusha at Meliá Hotels International, Front Office Supervisor | February, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
About us: Meliá Hotels International was founded in 1956 in Palma
de Mallorca, Spain, and is one of the world’s largest resort hotel
chains, as well as Spain’s leading hotel chain. It currently provides
more than 370 hotels in 43 countries on 4 continents under its brands:
Gran Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, Meliá
Hotels & Resorts, Innside by Meliá, Sol Hotels & Resorts and
TRYP by Wyndham. Its product and service portfolio is complemented by
Meliá Club, the only vacation club operated by a Spanish company.
Front Office Supervisor
Front Office Supervisor
As Front Office Supervisor you will be responsible for
supervising the Front Office operations, ensuring that the hotel
standards and procedures are fully known and followed.
Your main functions will be to ensure appropriate stock
level for the smooth run of the Front Office operations and to prepare
requisitions accordingl, control that the arrival lists are updated,
transportation and airport services are scheduled and to block all the
rooms according to guest requests and needs and control that all
assigned and blocked rooms requiring special set-ups are accurately
displayed in the PMS and available to the Housekeeping and other
departments in due time, among others.
Main responsibilities:
Ensure the desk is covered at all times, according to hotels occupancy
Full awarness of current daily status of the Hotel
Ensure prompt, efficient and courteous reception of guests according to our standards
Ensure the highest level of Guest experience
Handle, recovery and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Actively promote our loyality program
Full awarness of current daily status of the Hotel
Ensure prompt, efficient and courteous reception of guests according to our standards
Ensure the highest level of Guest experience
Handle, recovery and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Actively promote our loyality program
Requirements:
Previuos experience on a similar role
Previuos experience in 5* hotels will be highly valued
Must be proficient in writing & speaking English
Studies according to the role
Knowledge in OPERA
Previuos experience in 5* hotels will be highly valued
Must be proficient in writing & speaking English
Studies according to the role
Knowledge in OPERA
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