Administration Officer Job Dar es salaam at Empower Group Limited | Deadline: 31st January, 2019

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Jobs in Tanzania 2019: Administration Officer Job Dar es salaam at Empower Group Limited | Deadline: 31st January, 2019

AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Position: Administration Officer
Type: Full Time
Deadline: 31st January, 2019
Category: Admin & Clerical
Location: Dar-es-Salaam
Other Categories: Human Resource (HR) ,
Job Level: Intermediate

Roles and Responsibilities

Reception:

• Receives all visitors and acts as the first point of reference for all enquiries for the office.
• Manage incoming and outgoing calls.
• In charge of receiving and dispatching correspondences and maintaining a register for the same

Customer Service Delivery

• Providing after-sales services to customers by calling clients and ensuring they are actively trading with the organization
• Handling and resolving customer complaints and directing Recording details of inquiries, comments and complaints; unresolved issues to the designated person
• Ensuring the office has sufficient brochures and distribute the same to the persons visiting the office

Reports Management

• Maintaining an updated office inventory at all times (monthly basis) and share the report.
• Keep records of customer interactions and transactions for feedback reports and future reference.
• Comprehensive management of all office records and maintain an effective filling system

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Reporting

• Assist in compiling sales reports on a daily, weekly and monthly basis for the office and the Sales Manager
• Assist in preparing the petty cash report and ensure these are correctly recorded and remitted to financeRequirem on a weekly basis
• Assisting in ensuring all financial expenses are properly and correctly recorded and report remitted to finance office in

Administrative support includes communication

• Prepares drafts for responses for the office
• Ensuring that all administrative activities are well planned through provision of logistical support including effective running of the office

Custodian of office assets

• Ensures compliance with maintenance/servicing schedules for printers/policy insurance validity etc.
• Proactively suggests ways to improve office working environment (posters etc.)

Educational Qualifications
Degree in Business Management

Experience Requirements
Minimum of 3 years’ work experience in a busy environment
Excellent knowledge in customer service principles and practice
Basic telephone skills, software applications, such as word processing, spreadsheets, and database management.
Excellent writing and oral communication skills

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