NAFASI ZA KAZI / AJIRA TANZANIA
Internal Control Analyst (Grade 9) - ( Tanzania )
JOB PURPOSE
JOB PURPOSE
The Internal Control Analyst is responsible for the implementation, monitoring and assessment of the internal control environment. As peer to the group, ensure that internal control environment methodology and guidelines are adhered.
The Internal Control Analyst has a supporting role towards the other functions, financial as well as operational, to help them to embed internal control in their day-to-day activities.
THE WAY WE WORK
The Internal Control Analyst is committed to the timely delivery of a job well done. She/he behaves with integrity and transparency. She/he is open-minded and passionate.
CORE RESPONSIBILITIES
• Understand and work with the rest of Internal Controls Team to deploy the internal control environment (ICE) throughout the Company.
• Implements and coordinates processes to ensure compliance with Sarbanes-Oxley Act requirements (SOX controls)
• Identifies internal control deficiencies through controls testing based on SOX standards and ensure timely implementation of remediation actions by Business Process Owners (BPOs)
• Time to time review and update of Internal Control Manual by identifying all controls owners, ensuring that that Business Process Owners have a complete list of all controls applicable in their departments/functions
• Provide training on Internal Controls Environment to new employees and process/control owners.
• Coordinate and monitor timely and proper completion of the periodic internal control assessment (Self-Assessment Campaigns) and SOX compliance audits and ensure timely reporting.
• Help the Company assess its status and compliance level with the Internal Controls and what developments are needed to achieve an acceptable Internal Control Environment by coordinating and monitoring response to Internal Control Self-Assessment Questionnaires.
• Ensure BPOs understand the objectives of the controls assigned to them and that controls are properly implemented as per the requirements especially SOX standards.
• To help the BPOs assess status of their processes and gaps against the Internal Control objectives and the way the controls are being performed in order to ensure continuous improvement in the business processes.
• Reinforce ownership and accountability of Business Process Owners and Management
• Ensure accountability & improvement monitoring of internal controls
• Inventory all local policies and procedures. Determine the last review date and prepare a rolling plan for review and update. Update local policies and procedures and implement where gaps or omissions have been identified and ensure consistent with Group policies and procedures. Initiate creation of non-existing policies
• Coordinate internal and external audits to ensure information flows as requested by auditors.
• Attend managerial meetings during absence of Line Manager
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EXPERIENCE,QUALIFICATIONS & COMPETENCIES
• University degree in Business Administration, Finance, Economics.
• 2 years of working experience in Audit, Risk, Internal Control, and Fraud or in any other area related to compliance category.
• Good Accounting skills
• Communication skills
• Analytical skills
• Ability to work independently as well as in a team High level of integrity
• Very well organized
• Positive attitude
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”
Only Successful Candidates will be contacted
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JOB PURPOSE
Responsible for full Project Management life-cycle in Customer Care department, according to strict deadlines and within budget. This includes coordinating efforts of team members, other departments, third – party contractors or consultants to deliver projects according to plans.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
PROJECT MANAGEMENT -CORE RESPONSIBILITIES
This individual will bring to bear hands on project management experience in deployment of Customer Care projects (promotions, consumer understanding research project, etc.).The main responsibilities include:
• Consolidate local plan of projects
• Assure that a project only starts if accomplish all requirements
• Identifies needed resources and assigns individual responsibilities
• Negotiate priorities and resources in order to assure plan accomplishments
• Coordinate and assure approval of Head of Customer Care.
• Evaluate and report projects performance KPIs to Head of Customer Care
• Lead, manage, coordinate and report on multiple complex projects
• Creates and executes project works plans and revises as appropriate to meet changing needs and requirement
• Manage day – to – day operations aspects of a project and scope
• Effectively applies a standard methodology for all projects and enforce project standard
• Minimizes exposure and risks on projects under his/her responsibility
• Ensures project documents are completed, current and stores appropriately
• Support Procurement to resolve conflicts between Company and Suppliers
CUSTOMER ENGAGEMENT - CORE RESPONSIBILITIES
Responsible for engaging with Customers to build a strong relationship while aiming at exceeding their expectations and leaving them with a positive experience towards our products and services offered so that they become loyal advocates of our brand
• Participate in the planning and design of the Revenue enhancement activities to increase revenues generated within the Stores and Call center
• Support customer operations team to execute the engagement activities targeted within stores and call center while ensuring Positive experience and Customer satisfaction.
• Manage and coordinate Customer Engagement Events, including Public Celebrations, Store Launches and other related events targeting Customers to build a strong relationship while making them our brand ambassadors.
• Overall Execute Customer Engagement programs for customers to enhance brand loyalty.
• Responsible to evaluate and analyse the impact of Engagement programs done on Revenues, Net adds, Customer Experience and Satisfaction.
• Challenge and influence the Retail operations and call center to improve service level and operational standards.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Preparing the Unit and activity reports.
QUALIFICATION,EXPERIENCE & COMPETENCIES
• 3+ years of Quality Standards Supervision and Monitoring
• University degree in marketing/ business administration or related areas
• Two years of Call center experience or Customer Service Experience
• PMP certification is highly appreciated
• MBA or Masters is desired
• Experience with any other telecom or large advertising agency is a plus
• Experience with project management software and tools
• Deep understanding of project management cycles
• Passionate about the possibilities (and challenges) of an increasingly digitally enabled world
• Passionate about digital products and services
• Strategic thinker.
• Effective communicator and presenter.
• A team player, able to work well in global/local environments and influence them.
• Able to build relationships and credibility quickly.
• Fluent in English and Swahili.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”
Only Successful Candidates will be contacted
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