3 Job Vacancies Dar es salaam Empower Limited | Deadline: 09th January, 2019

AJIRALEO

Jobs Tanzania: 3 Job Vacancies Dar es salaam Empower Limited | Deadline: 09th January, 2019
NAFASI ZA KAZI / AJIRA TANZANIA

Head of Consumer and Payment Operation

Type: Full Time
Category: Accounting & Bookkeeping
Location: Dar-es-Salaam
Other Categories: Finance , IT & Network Administration
Job Level: Manager
Deadline: 09th January, 2019

Roles and Responsibilities
Business Management 20%
Outputs:
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money
• Rebalance resources between different areas by reallocating headcount or budgets, but within overall approved resources for the year
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, risk compliance and governance requirements
• Agree and manage service offering and SLAs with internal customers (agree annually and measure on a monthly basis)
• Ensure performance target focused on improving speed, productivity and smooth flow of payment instructions from Branches to Head office as well as for account opening, account maintenance, loan processing, DAC registration/processing without compromising quality.
• Implement a process to improve productivity & TAT of staffs within Consumer operations as well as processing Payment section
• Contribute to the development of business unit strategy for the next 2 – 3 years by providing a view on potential improvement for products or services and an assessment of the existing situation and anticipated changes in the external environment
• Ensure that Operations are executed in line with legal and regulatory compliance requirements of the Bank of Tanzania and Group for both Consumer & payment operations
• Agree Service Levels with internal customers and any third party suppliers/ service providers, and maintain end to end accountability for Service Management processes within all areas of Consumer & Payment Operations
• Act as an escalation point for complex queries and assist in resolving problems with service levels, and initiate actions to overcome problems identified in meeting service levels.
• Ensure that the correct thresholds and alert mechanism are in place to improve Service and Risk management
• Develop a service culture throughout the function where the needs of thecustomer are at the centre of all activities
• Establish regular reviews with business stakeholders to understand changes inbusiness needs and market are met by Operations and that processes are fitfor purpose and redesigned where necessary.
• Accountable for managing complaints in relation to Consumer & Payment Operations andengage Head of contact centre to own & communicate to the customer.
• Ensure that all critical systems and processes within Consumer & Payment Operationshave the highest standards of recovery within the Business Continuityframework and that they are regularly updated and tested for readiness.
• Ensure that all performance targets and service levels are integrated into theCOO MI scorecard
• Take personal accountability for managing key stakeholders in the business,and communicate feedback on performance of Operations to seniormanagement

System Management 15%
Outputs to deliver this accountability:
• Ensure that all Payments and Voucher Processing Centre (VPC) staffs are trained on systems security, key functionality and standard reporting
• Design reports for management information in order to support business decision making
• On annual basis, review the adequacy of equipment used in Fund transfer and create the business case for upgrades/ replacements when required
• Seek reports from the Service Delivery section which shows system performance and availability on monthly basis.

Manage personal career development 15%
Outputs to deliver this accountability:
• Keep updated of all circulars, manuals and policies
• Meet training objectives as set out in personal training and development plan
• Ensure sufficient updating of procedural changes taking place in the company
• Proactively identify personal development areas and training needs.
• Possess competent knowledge of company products and services and keep updated changes

People Management 25%
Outputs to deliver this accountability:
• Develop a high performing team by embeddingSMART PDs across Consumer & payment Operations, and thattheyreflect realistic measurable performance targets aligned to service
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Motivate and obtain approval from the Chief Operations Officer for any additional headcount for the team with evidence of data to support the request.
• Motivate team members and ensure that their efforts are recognized.
• Rotate staff within the department to build capacity andcreate an operational environment of multi-skilled employees
• Review performance against targets on a monthly basis and initiatePerformance Improvement Plans for staffs who are failing to meet targets,ensuring that lack of improvement initiates the corresponding HR actions
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
• Daily participation in the Buzz meetings of the Active Operations Management (AOM) so as to be aware of the work load for the Team
• Drive the Loading and Variance meetings for the Consumer & Payments Team as per the AOM requirements so as to ensure that the KPI’s of the Team are monitored (i.e. productivity, utilization, Absenteeism, latency)
• Address poor performance of any team member through the formal Performance Accelerator program and ensure that continued poor performance is appropriately dealt with.
• Approve leave requests for team members and create leave plans to ensure adequate coverage. Also manage the time in and time out of all staffs.
• Resolve grievances raised by team members and escalate only if required.
• Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Manage a team of subordinates reporting to him/her to ensure effective delivery of tasks assigned.
• Establish and maintain a succession plan for the team.
• When required, initiate disciplinary processes for team members calling on support from Human Resources.
• Providing guidance in respect of work related issues with particular emphasis on developing staff knowledge on new systems and operating procedures.
• Provide clear direction to team members on the Management strategic plan and key focus areas and ensure their understanding and buy in

Managing controls in the department 25%
Outputs to deliver this accountability:
• Establish and consistently enforce a sound system of internal controls to ensure safe guarding of resources, compliance to laws and regulations and reducing the possibility of human errors and irregularities in internal processes and systems.
• Ensure reconciliation of internal accounts is managed effectively
• Ensuring all staffs under your section have the mandate to do what they are doing, this will include paper mandate as well as system mandate
• Ensuring all fees are recovered as per tariff guide
• As a first line of defence identify operational issues/risk related and provide recommendations and general advice for resolution.
• Review audit scopes defined by Internal Audit or Management Assurance prior audits commencing
• Ensure that operational risk exposure of loss resulting from inadequate or failed internal processes, people, systems and external events is minimized
• Ensure compliance with Local Laws and Regulations as well as group policies
Educational Qualifications
• A degree in Business Administration or any other related field
• 5 years’ experience in Banking Operations and Digital Transformation, with at least 2 years at Managerial level 

Experience Requirements
• Leadership skills
• Track record on process automation
• Excellent Communication skills-verbal and written.
• Planning and organising skills
• Analytical and problem skills
• Negotiation and presentation skills
• Computer literacy
• Facilitation skills
• Credit Knowledge
• Change management skills

TO APPLY CLICK HERE

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Head of Human Resources
Type: Full Time
Category: Human Resource (HR)
Location: Dar-es-Salaam
Job Level: Senior Manager
Roles and Responsibilities
Deadline: 09th January, 2019

Human Resources Services
• Accountable for the operational delivery of HR Services, aligned with the People Strategy, partnering with the HR Business Partners and Centres of Expertise.
• Heads up the Tanzania HR Services function and operate as part of the HR Services vertical from an organisational, functional/operational and financial perspective.
• HR Services lead on the local HR leadership team reporting to the HR Director
• Responsible for the identification and carve-out of HR Services employees and processes at Opco level and migration to the HR Shared Service Centres.
• Manages and reports the operational delivery of HR Services to agreed Service Levels and People Plans
• Drives continuous process improvement, data integrity and operational effectiveness
• Accountable for ensuring compliance to all relevant HR policies, processes and practices
• Responsible for the creation and maintenance of a roadmap for the deployment of the future delivery strategy by element, by date, achieving buy in from the HR Leadership Team
• Acts as an evangelist for the HR Services Strategy both internally and externally

Compensation & Benefits
• Develop, manage and implement Compensation and Benefits strategy, policies and procedures for company.
• Liaise with International HR in ensuring alignment of company’s strategy and policies to Group Compensation and Benefit strategy and policies.
• Develop, mechanisms for monitoring trends in local labour markets and Reward and Benefits packages, including salary surveys, adhoc surveys, etc. and to advise management on the same, based on interpretation of key market data analysis, thus advising on best practice
• Regularly report on Compensation and Benefits trends in the company such as commission schemes, incentive schemes, airtime usage, etc
• on a monthly/ quarterly basis and to advise management on managing such trends in conjunction with HR.
• Conduct job evaluations and to advise on salary scales and internal pay equity.
• Responsible for preparing annual salary and benefits budget as well as payroll budget , monitoring and reporting on the same
• Manage Payroll Administration in ensuring company compliance with statutory and policy requirements pertaining to Compensation and Benefits for staff, including pensions administration, medical insurance, personal accident insurance, etc.
• Manage the annual Salary Review and Incentive exercises for staff, ensuring compliance to Group as well as local standards and requirements.
• Develop creative, broad-based compensation programs and policies by utilizing knowledge of business objectives, compensation principles, methods, best practices, and government regulations

Educational Qualifications
• Degree in Business Administration or related field
• MBA (added advantage)
Read Also:
NEW TANZANIAN JOBS OPPORTUNITIES (990+ POSTS) 

Experience Requirements
• Minimum of 5 years work experience in a similar position
• Cellular Industry Experience would be an advantage but not a requirement
• Experience in managing teams.
• Report writing
• Good financial planning and analysis skills to enable business case preparation and benefits realisation tracking
• Evidence of interfacing with High Level Stakeholders and gaining high credibility with this group
• Understanding of HR Transformation and organisation design. Experience of working with Shared Services organisations would be a definite advantage
• An understanding of current best practice and leading edge Human Resources practices and global trends
• Integrity
• Assertive personality
• An ability to build and maintain cordial, professional relationships with external business partners attention to detail
• Self – driven and proactive approach
• Good communication skills
• Strong numerical skills

TO APPLY CLICK HERE
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Desk or Relationship Officer
Type: Full Time
Category: Clearing & Forwarding
Location: Dar-es-Salaam
Other Categories: Admin & Clerical 

Deadline: 09th January, 2019

Job Level: Junior
Roles and Responsibilities
• Manage the the organisation’s business operations to enable the company to reestablish the capability to pitch for transit cargo to nominated location.
• Ensure all regulatory requirements to engage in the clearing and forwarding business in Tanzania are up to date and available all the time.
• Ensure all the necessary permits are made available in time before lodging for assessments
• To ensure that when the documents are lodged for assessment, minimum time is spent to get the assessment
• To have a good PR with different Government organizations including Ports and others
• Track shipments and follow up with the forwarder regarding vessels’ arrival dates at the destination and inform management in case of delays.
• Study cost estimates to get the optimal and most efficient shipping, transport and clearing method
• Update the shipment clearance log on progress and communicate delays daily
• Delivery/ Dispatch of goods to Dealers / customers as per Standards of operations.
• Overseeing the entire clearing and forwarding process to ensure the company receives goods in a timely manner and communicate any obstacles in the clearing process, if any.

Educational Qualifications
• Bachelor’s degree in supply chain management/ diploma in clearing and forwarding

Experience Requirements
• 2 years’ relevant experience in imports and exports, air freight and sea freight within the clearing and forwarding industry.
• Good negotiation & communication skills within the company & externally. Self-driven & great leadership skills.
• Great commercial awareness – Key Competencies
• Excellent knowledge of operations in the clearing and forwarding industry.
• Very good knowledge all import – export technics (incoterm ,insurances, claim procedures, international transport regulations and documentation, payment process)
• Good knowledge of import goods clearance regulations and process in Tanzania.
• Decision maker with the ability to prioritize work and implement pragmatic solutions.

TO APPLY CLICK HERE