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| AJIRALEO |
NAFASI ZA KAZI / AJIRA TANZANIA
Reservation Manager (based in Zanzibar) Your main mission will be to achieve the budgeted and forecasted Rooms Revenue, through the conversion of Reservation calls to sales, whilst delivering customer satisfaction for both Melia Zanzibar & Melia Serengeti Lodge. Among your responsibilities you will find, maintaining database accuracy in order to get return correct inventory and rates to market, segment our business property, and track our business to facilitate strategic analysis.
As Reservation Manager, you will be responsible for assuring maximum possible occupancy percentage and average room rate are achieved at all times & to ensure the efficient day-to-day running of the Department.
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REQUIREMENTS
• Minimum 2 years’ experience in a similar position.
• Proven experience managing the Reservations & Group team on a daily basis.
• Good Knowledge of Opera.
• Proficient English. Other languages will be an advantage
• Sales culture supporting all activities, driving sales at the hotel and ensuring customer satisfaction at all times.
• Analytical thinking to ensure all opportunities for revenue are taken including upselling, waitlist management, non-guaranteed bookings management, charging of deposits and action no-shows and cancellations where appropriate.
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