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| AJIRALEO |
NAFASI ZA KAZI / AJIRA TANZANIA
From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market. Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents in local communities. But to reach most consumers, Greenlight partners with hundreds of of last-mile distribution companies, ranging from small retail wholesalers, to the world’s largest micro-finance institutions, mobile network operators, and energy companies.
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Today, with over 900 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to better training strategies, to more efficient logistical and after-sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.
How Sun King EasyBuy Products Work:
Sun King Energy Officers (or the Field Agents) are tasked to visit their communities and household (Door-to-Door) to demonstrate and sell Sun King EasyBuy Solar Products, every day. Customers can purchase a Sun King EasyBuy Solar Home Systems and other products from the Energy Officers, by making a small down-payment and agreeing to pay the remainder of the amount in installments over a pre-agreed period of time. Energy Officers are also responsible to ensure that the Customers make the payment to Greenlight Planet, using the multiple available avenues that Greenlight Planet makes available to them.
Customers make small, affordable periodic payments (at a standard daily rate established & pre-agreed for each product) to purchase light for a number of days. Their solar products will turn off automatically once the amount they have paid for, is exhausted until another re-charge is done. Once the product is fully paid off, it is unlocked and customers can enjoy unlimited access to the product without any further payments. Area Business Manager is accountable for establishing and growing the channel of Energy Officers and ensure that the units are sold, the money.
Position: Area Business Manager
Job Location: Countrywide
Reporting to: Regional Business Manager
The Role:
The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Go Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are extremely affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
Key responsibilities:
- Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touch point with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations which take place from 6.30PM to 9.00PM, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
Requirements/ Qualifications
- Degree/Diploma in Social Sciences or related subjects
- At least 2 years of field sales experience
- Preferably having worked in Solar energy Industry, Micro Finance or Telecom
- Have great communication skills both in English and Kiswahili
- Should have experience in recruiting and managing a team of Sales Agents “Energy Officers”
- Passionate about working with rural consumers and resolving their issues.
- Should be process and result oriented individual, self-motivated and able to work independently.
- Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a values driven individual.
Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
Job Location: Countrywide
Reporting to: Regional Business Manager
The Role:
Greenlight Planet is looking for a Sun King Store Executive to be responsible for ensuring that the overall performance targets of the Sun King Stores in Tanzania are met, both in terms of quality and quantity.
Key responsibilities for the role include:
Shop Identification
- Ensure the shop is at a vantage point and meets the Sun King retail standards.
- Ensure the shop has adequate space for stock (200 units of each product)
- Ensure the premise has Electricity and Water
- Ensure the shop lease is drawn & signed between Greenlight Planet and the Landlord
- Ensure the necessary permits are obtained and displayed within the shop
- Ensure the shop has a burglar system installed
Configuration
- Setup for the necessary equipment at the shop
- Service Workbench tools
- Computers and ISP
- Furniture
- Any other requirement
- Follow up procurement of the above mentioned
- Software installation, configuration and training at every shop
Training
- Ensure the shop executives have the necessary technical
and technological know-how and are clear on what is expected from them
and they meet set targets
- Stock management
- Angaza App
- Kazi App
- Replacement process and procedures
- Repairs and spare management at the bench
Inventory Management
- Maintain an online tracker for stock for every shop within the country
- Products
- All product spares
- Ephemera (Marketing Merchandise)
- Spare tools & Equipment
Repairs
- Ensure the Service Centres have a workbench with the necessary repair tools and toolkits
- Ensure safety procedures are observed to avert hazards at the bench.
- Ensure OSHA (Occupational Safety & Health Act) standards are observed
Reports
- Inventory
- Prepare weekly report on hand stock report
- Prepare weekly report stock issued out
- Prepare weekly report on shop sales
- Audit Reports
- Report on quarterly spot checks on branding or when needed
- Report on cash spent per shop
Payments
- Ensure all the payments related to the shop are raised and are processed in appropriate time to avert any inconvenience.
- Trading license
- Council permits
- Rent
- Utility bills
Requirements/ Qualifications
- Degree/Diploma in Social Sciences or related subjects
- At least 2 years of work experience, preferably in Solar energy Industry, Microfinance or Telecom
- Previous experience as Shop Manager will be an added advantage
- Have great communication skills both in English and Kiswahili
- Should be highly organized, has sense of urgency, and great timekeeper
- High computer literacy, especially in Microsoft excel, word and tally systems
- Passionate about working with rural consumers and resolving their issues
- Should be process and result oriented individual, self-motivated and able to work independently.
- Driven by the social mission to provide energy to consumers and employment to rural communities
- Should be a values-driven individual
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
Job Location: Countrywide
Reporting to: Regional Business Manager
Role
We are looking for a hungry, hard-working, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive. The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field. He will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end users expectations.
Key responsibilities for the role include:
- Intervene on the field when the collection score is
- Visit 5 concerned EOs with collection score
- Ensure that the underlying customer and EO issues are effectively addressed.
- Agree upon a plan with Head of Sales every Friday evening (for the next week Monday to Friday), as well as provide the detailed update on observations found.
- Intervene through field staff on EOs whose Collection Scores are greater than 50 (in previous method, V2 Disable rate is between 30% to 49%)
- Once a week call all the ASMs affected and record feedback on a Google sheet with related details about the situation and the ASM’s plan to get it sorted. Following each call expect to see login or Kazi calls being made by the ASM. 80% of calls should result into at least 5 successful Kazi calls made by the ASM.
- Driving Kazi app awareness, effectiveness and understanding in the field
- Become the main point of contact for Kazi related requests and issues among the field staff. 90% of issues related to Kazi should be managed and followed up directly by the role. Keep track on a Google sheet of all the issues raised by the field staff and EOs as well as post requests for new improvements to be made on the pipeline kept by the developer.
- To make sure repossessions become standard practice in the field with spontaneous repossession become the norm and assisted repossessions are reduced to the most difficult cases. All repossession activity should be driven by Kazi app
- Gradually increase the ratio of spontaneous / assisted repossessions to 90% and maintain the ratio above 90%
- 80% of due repossessions to be made or attempted within 2 weeks from the due date (60) days
- Initiate Hiring and manage the team of Collection Associate (Typically 1 per region) who would perform or help in the above mentioned tasks at an area level.
Requirements/ Qualifications
- Degree/Diploma in Social Sciences or related subjects
- At least 2 years of work experience especially in the field, preferably having worked in Solar energy Industry, Microfinance or Telecom
- Strong customer service skills, know how to talk and negotiate with customers, experience in loan collection and customer database maintenance is an added advantage
- Strong communication skills both in English and Kiswahili
- He/ she is self-motivated, process and result oriented, able to work Independently in challenging environments
- Passionate about working with rural consumers and resolving their issues
Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
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