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Jobs Tanzania: Assistant Branch Manager Job Opportunity Arusha at Empower Limited | Deadline: 8th November, 2018
NAFASI ZA KAZI / AJIRA TANZANIA
Assistant Branch Manager Type: Full Time
Deadline: 8 November 2018
Category: Finance
Location: Arusha
Other Categories: Accounting & Bookkeeping ,
Job Level: Manager
Roles and Responsibilities
After Sales
• Oversee all Aftersales functions resulting in Customer Satisfaction and Retention.
• Parts & Services Sales Promotions, Customer Visits to meet set targets.
• Optimise Manpower, Tools and Process for Quick Customer Response time.
• Accurate & Quality Service adhering to the company’s standards.
• Sustenance& Improvements
• Attend to Customer Complaints and assist in resolving issues.
• Compliance with All General & Company Policies whilst carrying out duties.
• Asses Warranty claims & Campaigns
CRM
• Maintain accurate customer database and information
• Respond to Customer complaints with appropriate actions
• Update and respond to CRM logs on Support portal
• Generate Service Reminders to Clients
• Check on Appointment process
Inventory Management
• Ensure Maintenance of adequate stock levels as per demand.
• Ensure Parts Staff follow Proper Warehousing as per 7 Storage principles
• Adhere to 5S in Stores.
• Maintain Record of Lost Sales
• Ensure Parts are sold at the set RSP or Approved special prices.
• Ensure all Discounts are as per SOP or authorisation
• Ensure Communications to clients on Special Order Parts Status.
• Follow SOP on Local Parts purchases.
• Carry out full Stock take twice a year ( In June & Dec)
• Follow SOP on Damaged stock and obsolete stock write off.
• Compliance to set safety standards in Warehouse.
• Ensure Proper procedures & records for Receipts and Issues of Parts.
• Compliance with requirements.
Finance.
• Ensure maintenance of accurate and proper daily financial records
• Verification & Authorisation of petty cash expenses
• Bank Reconciliations
• Monthly VAT Returns
• Prepare Weekly, Monthly, Half Yearly & annual financial reports
• Inter branch Reconciliations.
• Track Cash Collections, Bank deposits and payments
• Scrutinize and authorise Accounts payable
• Timely payments of Taxes, Levies & duties as applicable
• Assist in preparation of Annual Budgets
• Implement Budgetary Controls on Expenses and provide explanations on variances.
• Credit Control by regular checks on debtors ageing, and credits to authorised credit customers as per SOP.
• Handle Internal & External auditors, Government authorities from TRA, NSSF, WCF etc.
Sales – New Vehicles.
• Attend to Walk in, Telephone, and Web queries for New vehicle sales, Two Wheeler & 3 Wheeler Sales
• Presenting various models and variants available with specifications
• Issue/authorize Pro-forma Invoices from the Sales portal as per Client’s requirement and follow up.
• Prepare Order intake form with full client details and registration type, communicate with Sales Administration for the same.
• Follow up with Sales Administration on delivery status, registration and invoices etc and update the client on a timely manner.
• Maintain and enhance relationships with existing clients
• Attend to all Customs Bond Related issues including in-bond and out bond of vehicles.
• Prepare and submit sales reports on client visits, lost sales etc.
• Attend Trade Exhibitions, events etc for promotion of vehicles and accessories.
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Administration.
• Maintain Attendance &proper leave record for all employees
• Assist in New recruitments, terminations etc
• Preparation of Monthly Payroll
• Preparation of P9 & P10 Half yearly.
• Attend Annual Appraisals for Branch staff
• Check Insurance cover on Assets, Company Vehicles & Staff
• Ensure Safety &Security of company personnel, building and assets through proper guards, alarm systems, CCTV and External security agencies.
• Ensure proper utilization of company vehicles.
• Ensure Staff wear proper uniforms, footwear and safety equipment at all times when required.
• Cleanliness of work stations and branch overall
• Control on Usage of Stationery and consumables
• Control on usage of telephones and mobiles.
• Legal issues if any.
Statutory Compliances.
• Follow up & Payment of Property Tax.
• Follow up & Payment of Land Rent.
• Payments of City Service Levy Quarterly.
• Compliance of Fire Safety & Certification.
• Compliance of OSHA Regulations & License.
• Renewal of Business License.
• Follow up & Payments of Signboard Fees.
Misc.
• Any other Duties/Responsibilities assigned as and when by Management
Educational Qualifications
• Business Related Degree / Diploma
Experience Requirements
Relevant experience in a consumer goods service environment with extensive exposure in management and accounting. Person of very high integrity
Knowledge
• Good Business fundamentals
• Systems and Procedural approach
• Solid Accounting and commercial background
• Knowledge of Company’s Products preferable
• Fair knowledge of Technical aspects of vehicles
Skills
• Excellent communication
• Team Leadership
• People Skills
• Conflict Resolution
• Decision Making
• Computer Skills
• Excellent Skills in MS Excel
Attitudes
• Approachable
• Adaptability
• Responsible
• Proactive
• Customer focus
• Motivated
• Decisive
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