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| AJIRALEO |
NAFASI ZA KAZI / AJIRA TANZANIA
Industry:
• Property and Housing
Job Description
Responsibilities:
• Responsible for quality control within a centre which include the physical appearance of the centre and staff (using technology tools provided to track progress and remediation actions) and the level of service within;
• Deliver operational standards in line with the Company Standard Operating Procedures, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
• Responsible for client experience (using group guidance and to include: centre events, staff hospitality training, client interactions, “knowing our client”);
• Management of existing client relationships to ensure high retention levels are maintained. This will include ensuring any client issues are resolved in a timely manner and using account management principals to ensure regular communication with our clients;
• Owns the in country workspace sales process from enquiry management through proposals tours and closing clients;
• Daily interaction with the Country Director
Centre Management & Events
• Manage all building operations and communications to ensure highest level of member satisfaction.
• Know every customers name, and instil an engagement culture
• Solve member-related issues to ensure a cohesive community and manage member expectations
• Meet with members to resolve issues, process member terminations and other issues of complexity
• Proactively gather data on members’ business objectives and identify both and member services that could help members achieve their objectives
• Seek opportunities to engage members to discover and discuss members’ objectives, as an opportunity to learn more about member, member’s business and any other needs member may have.
• Explain policies and procedures to members, including but not limited to: membership agreement and billing procedures
• Monitor and deliver on centre specific KPI’s and objectives set by the Country Director, including pipeline reviews
• Engagement with the technology across the centre and the Group
Business Development
• Conduct tours to work towards and maintain 100% building occupancy
• Lead tours for VIPs,
• Engage in the larger community of the market by attending events and networking with local start-ups and organizations, and business groups
• Manage and maintain relationships with vendors and landlords
• Engage with agents and the referral network
• Working on price management with local finance department
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Space Management
• Set priorities using ticket data and clearly communicate adjustments to team
• Review all base building documents to ensure the data is updated and accurate
• Supervise move-ins and move-outs for quality experience
• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
• Expense management for the space
• Know and can implement member safety plans, i.e. fire and emergency plans
Personnel Management
• Build and Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
• Lead professional development within team and make recommendations to promote current employees
• Assist with the evaluation and recruitment of centre teams with the Country Director
• Perform weekly one-on-one meetings to track individual performance
• Oversee and keep team up to date with process changes
• Oversee team including performance management reviews
Experience, Qualifications & Attributes
• Minimum 5 years’ proven experience of centre management, specifically in the flexible workspace market or Customer service and sales experience
• Cold-outreach experience a plus
• University graduate
• Experience using Workspace related technology to enhance client experience Outstanding leadership and organizational skills
• Understanding and experience managing a team of more than two people
• Understanding of key KPIs, budgeting and controlling a profit and loss account with experience of formal reporting against targets to senior management
• Excellent knowledge of MS Office
• Must have strong verbal and written communication skills, with the ability to independently problem solve
• Exceptional organizational and multitasking skills
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, team player, being self-motivated and self-directed
• Excellent interpersonal relationship and people management skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
To apply share your CV through info@radarrecruitment.com
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Job title: Service Advisor
Job Description
Qualification:
• Computer Literate
• Excellent communication skills.
• Possess sales skills
• Excellent customer service skills.
• Be a team player.
• Have integrity.
• 3-5 year Automotive Industry experience.
• Organizational and leadership skills.
• Willingness to learn.
• Have patience.
• Be accountable
• Basic vehicle technical knowledge will be an added advantage.
To apply share your CV through info@radarrecruitment.com
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