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Employment Opportunity at Mobisol Tanzania, Mobishop Operator - Katesh
Job Title: Mobishop Operator - Katesh About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large home and commercial solar systems, seamlessly integrated with proprietary PAYG software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such ast elevisions, stereos and refrigerators, thereby improving people’s standard of living while earning incremental income by supporting new solar-powered businesses. With over 1,000 employees across three continents, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
The Mobishop Department provides a professional interface between Mobisol and its customer to operate and administer the sales. The Mobishop Operator is responsible for the Mobishop performance including handover, inventory and the appearance of the hub.
Your tasks
Providing information to customers about Mobisol products and services and the appropriate use of the Solar Home System (SHS)
Completing the customer qualification check via the Mtawi online application
Filling in and explaining the customer contract, and ensuring required documents are valid and complete
Finalizing sales through the physical handover and its documentation using Mtawi
Providing IT contact information for customer to arrange appointment for the SHS installation
Explaining after-sales service to the customer
Displaying SHS and appliances as instructed and ensuring a shop appearance in line with guidelines
Organizing all documents in designated folders (logistics documents and customer contract)
Reporting Mobishop expenses to Mobishop Team Leader and physical stocktaking (monthly)
Updating the inventory (daily) and reporting it to the Mobishop Team Leader and the Logistics Department
Your Qualifications
At least one (1) year of working experience in a customer service, retail or related field
University degree/diploma in business administration or related field is a must
Very good communication skills both in English and Swahili
Interpersonal and customer service skills
Good time management and organizational skills
Greater attention to details
Ability to learn and adapt to a fast-evolving working environment
Excellent computer skills especially in using Microsoft Excel and databases
Willingness to travel in geographic area assigned
Your Perspective
Your tasks
Providing information to customers about Mobisol products and services and the appropriate use of the Solar Home System (SHS)
Completing the customer qualification check via the Mtawi online application
Filling in and explaining the customer contract, and ensuring required documents are valid and complete
Finalizing sales through the physical handover and its documentation using Mtawi
Providing IT contact information for customer to arrange appointment for the SHS installation
Explaining after-sales service to the customer
Displaying SHS and appliances as instructed and ensuring a shop appearance in line with guidelines
Organizing all documents in designated folders (logistics documents and customer contract)
Reporting Mobishop expenses to Mobishop Team Leader and physical stocktaking (monthly)
Updating the inventory (daily) and reporting it to the Mobishop Team Leader and the Logistics Department
Your Qualifications
At least one (1) year of working experience in a customer service, retail or related field
University degree/diploma in business administration or related field is a must
Very good communication skills both in English and Swahili
Interpersonal and customer service skills
Good time management and organizational skills
Greater attention to details
Ability to learn and adapt to a fast-evolving working environment
Excellent computer skills especially in using Microsoft Excel and databases
Willingness to travel in geographic area assigned
Your Perspective
The position offers you a chance to build your career in a challenging position, gain experience in stock taking, controlling and management. You will be part of a highly committed and motivated team, at the front line of plugging in the world.
How to apply
How to apply
If you feel intrigued by this challenging opportunity, please upload your application (updated CV, and motivation letter) through the button below. Please note that this is an internal position, we will only consider complete applications.
Mobisol offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.
Mobisol offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.
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