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| AJIRALEO |
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Technical Support provides technical expertise per technology to support all Network Operations functions and is main interface with Vendor (NSN or other) Care/Support functions on technical matters regarding Network Operations for all technologies in scope.Supports Service Business Management and Service Delivery Management Teams.
Key task
Leadership & Management of Technical Engineers & Technicians teams
Ensures highest level technical support skills per technology
Ensures technical support to Fault Management function
Ensures technical support to Performance Management function
Ensures technical support to Configuration Management function
Ensures collaboration of technical teams to resolve complex matters
Ensures technical support per technology 24x7 (Call-out)
Ensures complex technical matters are resolved
Ensures support to plan/execute complex network HW/SW upgrades
Ensures technical expertise for investigations into major outages
Ensures technical reports as required by NOC management
Ensures technical competence development for Net Ops functions
Ensures interfaces with Vendors on escalated technical matters
Ensures routine maintenance checks are documented, scheduled and undertaken
Ensures technical expertise for PM report analysis and formulae writing
Education
-Bachelors in Engineering
-Min 10 Years of Telecom experience, Preferably on Nokia Core
-Good knowledge of IP (Preferably CCNA/CCNP)
Job
NW Operations & Maintenance
Primary Location
Middle East & Africa-Tanzania, United Republic of-Tanzania, United Republic of-Dar es Salaam
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