CORE RESPONSIBILITIES
Provide L1 & L2 level maintenance support for all VAS network elements.
Implement project related activities within the VAS setup
Implement rollout change requirements including but not limited to Short code changes, USSD service codes, SMS routing requests and other service requests on the VAS platforms
To deliver new services and improve on existing services
Provide clear communication through presentations or other informal sessions to business stakeholders on issues related to the VAS setup
Engage vendors and other departments in resolution of issues
Participate in knowledge transfer sessions to other VAS team members
Monitor the performance of VAS system vendors during 3rd level issue escalation and provide necessary feedback to management regarding performance and propose ideas for improvement of standards
Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
Timely incident handling and coordinate with system vendors for prompt resolution Perform regular monitoring of VAS systems to ensure alarms are attended to or escalated and resolved timeously.
Ensure accurate planning and adherence to project schedules, manage internal and external teams and communicate status to all stakeholders
Provides technical leadership and/or business expertise to subordinates and peers on technical complexities of assigned projects Participates in the evaluation of new and existing software products.
Provide corrective and preventive maintenance to VAS platforms.
Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve VAS platforms.Perform testing, debugging, troubleshooting and deployment of applications/services to ensure their quality.
Review and update training manuals for new or modified equipment, operating systems and software.
ACADEMIC QUALIFICATIONS
University degree in telecommunications or computer science5+ years’ technical experience in Telecom industry
Able to extract implementation requirements and details from a high level request description
Able to do follow up and communicate feedback effectively
Experience with working with trouble ticketing systems
Presentation & Communication skills
Knowledge sharing Unix/Linux/Solaris system administration skills Shell and DB SQL scripting Databases : MySQL, Oracle and MSSQL
Good knowledge in GSM, SS7, SIGTRAN, SIP, TCP/IP, Diameter, SMPP, Web service Ability to work independently, with a sense of urgency and integrity.
Ability to work under stress, and with tight timelines
Creative, flexible, able to use own initiative to solve problems
WORK EXPERIENCE
Knowledge in Oracle Database and IP transmission Experience in handling 3G support projects Proven VAS experience in VAS platforms
CORE COMPETENCIES
Excellent in oral and written communication skills
Demonstrated stable proven Planning skills.
Independent and with good work attitude with high level of integrity.
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